Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Shanita Williams

Shanita Williams

Highland,CA

Summary

Diligent and responsible Customer Service Representative with excellent written and communication skills. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty. Experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing creativity, innovation and a growth mindset to achieve and exceed revenue goals.

Overview

18
18
years of professional experience

Work History

Owner/Operator

Skincare Company
01.2017 - Current
  • Managing overall daily operations, including setting the company's trajectory in the planning, coordination and execution of advertisement, special events and projects to drive sales.
  • Manage the marketing, sales and growth of the company by establishing solid strategies and conducting market research to discover customer needs and analyze competitor trends.
  • Cultivate and strengthen customer relations and support to encourage repeat sales.
  • Maintain function and productivity of website and social media platforms.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.

Sales Associate/ Cashier

JC Penney
09.2016 - 09.2022


  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Operated POS terminals and cash drawer balancing.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Mentored new team members on sales software system operation.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.

Residential Counselor

I-Camry Group Home, Inc
09.2014 - 12.2015
  • Responsible for the care and supervision of severely emotionally disturbed youth
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
  • Encouraged clients to develop self-advocacy skills and to become active participants in own treatment plans.
  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services, and providing emotional support.
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success.
  • Provided crisis management and intervention during emergency situations.
  • Enforced policies and safety standards through building and room rounds.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Coordinated activities and events to create safe, positive and inclusive environment.

Support Clerk II/ Appointments

Beaver Medical Group
01.2007 - 12.2010
  • Scheduling for multiple physicians in several different locations via multi line phone system.
  • Answered and managed incoming and outgoing calls assisting patients.
  • Coordinated and scheduled appointments and procedures for patients.
  • Developed and maintained relationships with patients to enhance customer satisfaction.

Inside/Outside Sales Manager

Rent A Center
05.2005 - 01.2007
  • Managed all facets of sales, advertising, purchasing, inventory and contracts
  • Handled all merchant banking responsibilities
  • Finalized sales deals and contracts.
  • Contributed ideas and offered constructive feedback at weekly sales and training meetings.
  • Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges, and security practices.
  • Created efficient routes for outside salesman.
  • Managed accounts to retain existing relationships and grow share of business.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Built relationships with customers and community to establish long-term business growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Organized promotional events and interacted with community to increase sales volume.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

Education

High School Diploma - undefined

Glendora High School
Glendora, CA

Associate of Science Degree - Business Administration And Management

Everest Corinthian College
San Bernardino, CA
07.2013

Skills

  • POS Systems Operations
  • Product and Service Sales
  • Purchase Assistance
  • Retail Merchandising
  • Customer Relations
  • Billing and Payment Processing
  • Microsoft Office
  • Money Handling
  • Online Orders Preparation
  • Business Development
  • Product Branding
  • Design Coordination
  • Verbal and Written Communication
  • Effective Communicator and Public Speaker
  • Business Administration
  • Marketing
  • Business Launch
  • Marketing and Advertising

Timeline

Owner/Operator

Skincare Company
01.2017 - Current

Sales Associate/ Cashier

JC Penney
09.2016 - 09.2022

Residential Counselor

I-Camry Group Home, Inc
09.2014 - 12.2015

Support Clerk II/ Appointments

Beaver Medical Group
01.2007 - 12.2010

Inside/Outside Sales Manager

Rent A Center
05.2005 - 01.2007

High School Diploma - undefined

Glendora High School

Associate of Science Degree - Business Administration And Management

Everest Corinthian College

Similar Profiles

CREATE PROFILE
Shanita Williams