Gabrielle Walsh
Westbrook,ME
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Tula Skincare Representative
Tula Skincare Company
01.2023 - Current
- Increase customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhance company reputation by providing exceptional customer service and support.
- Develop and maintain positive customer relations and coordinate with team members to properly handle requests and questions.
- Greet customers warmly to set tone of customer experience and provide a welcoming and friendly atmosphere.
- Exceed performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and follow all organizational policies and procedures to maintain safe and professional working environments.
- Communicate with clients and customers to gather, provide and share updated information on products and services.
- Contributed to team sales goals by upselling products and services to customers.
Cosmetologist
Self-employed/Guru Salon
01.2012 - Current
- Maintain a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Service clients, Book appointments, answer phones, greet clients, and handle payments,
- Demonstrate a high level of customer service to increase retention and satisfaction.
- Demonstrate exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
- Enhance client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborate with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Contribute to the salon's positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Developed strong rapport with clientele through consistent high-quality service, resulting in repeat business and referrals.
- Assist in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
Retail Associate/Makeup Artist
Sephora
05.2010 - 10.2020
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
Front Desk Receptionist/Secretary
CASA, Inc.
06.2008 - 02.2014
- Maintained, organized and cleaned front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directed inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
Education
Cosmotology Degree -
Spa Tech Institute - Westbrook
Westbrook, ME06.2011
Associate of Arts - Liberal Arts And General Studies
Southern Maine Community College
South Portland, ME05.2010
No Degree - Dental Hygiene
Mass College of Pharmacy And Health Sciences
Boston, MASkills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Telephone reception
- Paperwork Processing
Timeline
Tula Skincare Representative
Tula Skincare Company
01.2023 - Current
Cosmetologist
Self-employed/Guru Salon
01.2012 - Current
Retail Associate/Makeup Artist
Sephora
05.2010 - 10.2020
Front Desk Receptionist/Secretary
CASA, Inc.
06.2008 - 02.2014
Cosmotology Degree -
Spa Tech Institute - Westbrook
Associate of Arts - Liberal Arts And General Studies
Southern Maine Community College
No Degree - Dental Hygiene
Mass College of Pharmacy And Health Sciences
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