Shanita Johnson
Customer Service
Lincoln Park,MI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Document Processing
Third Judicial Court
23821 Grand River Detroit, MI
01.2025 - Current
- Increased efficiency in document processing by implementing digital filing systems that reduced paper usage while maintaining high security standards.
- Streamlined document processing by organizing, labeling, and categorizing files for easy retrieval.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to document processing.
- Expedited document processing for student services such as transcript requests or enrollment verifications while maintaining accuracy standards.
Security Guard Customer Service
Bronson Security
13130 woodward, Highland Park MI
02.2023 - 03.2024
- Monitored premises for security breaches and suspicious activities.
- Conducted regular patrols to ensure safety of guests and staff.
- Maintained equipment and ensured readiness for emergency response situations.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Purchase Review Underwriter
Rocket Mortgage
02.2016 - 09.2022
- Evaluated risk factors to determine underwriting decisions for diverse insurance applications.
- Analyzed applicant data and financial information to assess policy eligibility and coverage levels.
- Collaborated with sales teams to clarify underwriting guidelines and enhance customer satisfaction.
- Utilized underwriting software to streamline application processing and improve accuracy in documentation.
- Reviewed claims history and credit reports to identify potential risks associated with applicants.
- Maintained up-to-date knowledge of industry trends and regulatory changes impacting underwriting practices.
- Supported senior underwriters in developing strategies for managing high-risk accounts effectively.
Education
High School Diploma - Math
Highland Park Highschool
Highland Park 09.1988 - 08.1991
Skills
Court document processing
Legal document processing
Shipping documentation review
Mortgage documentation
Data analyzation and processing
Emergency response documentation
Documentation preparation
Timeline
Document Processing
Third Judicial Court
01.2025 - Current
Security Guard Customer Service
Bronson Security
02.2023 - 03.2024
Purchase Review Underwriter
Rocket Mortgage
02.2016 - 09.2022
High School Diploma - Math
Highland Park Highschool
09.1988 - 08.1991
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