Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaniya Cogdell

Fayetteville,NC

Summary

Energetic and motivated social work intern with proven experience in customer service and community outreach. Skilled at connecting clients with essential resources, and promoting agency programs to enhance well-being. Demonstrated ability in conflict resolution, time management, and effective communication, consistently improving client satisfaction and engagement. Adept at problem-solving, critical thinking, and building strong interpersonal relationships. I recently obtained a degree and am eager to contribute to organizational success by providing administrative support, project coordination, and client-focused services.

Overview

7
7
years of professional experience

Work History

Intern

Greensboro Housing Authority
Greensboro, North Carolina
08.2024 - 04.2025
  • Assisted clients in connecting to community resources for bill assistance and improving access to financial support.
  • Promoted agency housing programs by engaging with residents and providing information on available services.
  • Distributed flyers door-to-door to raise awareness of housing opportunities and community resources.
  • Assisted in the collection and delivery of essential items, such as food and diapers, from Backpack Beginnings to residents in need.

Tutor

Helps Outreach
Greensboro, NC
10.2023 - 04.2024
  • Utilized various assessment tools to evaluate student progress and adjust instruction accordingly for optimal results.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.

Cashier/stocker

Aldi
Greensboro, NC
11.2022 - 06.2023
  • Performed cash, card and check transactions to complete customer purchases.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, and locate items.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Made sure shelves were stocked and clean.

Cashier

Walmart
Fayetteville, NC
05.2020 - 07.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Restocked and organized merchandise in front lanes.
  • Monitored self-checkout systems and provide help in resolving complex problems.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Welcomed customers and helped determine their needs.

Cashier

Fazolis
Fayetteville, NC
07.2019 - 05.2020
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Addressed customer needs and made product recommendations to increase sales.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Restocked and organized merchandise in front lanes.

Caregiver

Boys and Girls club
Fayetteville, NC
06.2018 - 08.2018
  • Maintained a safe and clean environment for participants during programs.
  • Monitored behavior and provided guidance to ensure positive interactions among peers.
  • Assisted children with daily activities and personal care needs.

Education

Bachelor of Science - Social work

North Carolina Agricultural And Technical University
Greensboro, NC
05.2025

Skills

  • Case management
  • Conflict resolution
  • Customer service
  • Community outreach
  • Team collaboration
  • Time management
  • Creative thinking
  • Critical thinking

Timeline

Intern

Greensboro Housing Authority
08.2024 - 04.2025

Tutor

Helps Outreach
10.2023 - 04.2024

Cashier/stocker

Aldi
11.2022 - 06.2023

Cashier

Walmart
05.2020 - 07.2022

Cashier

Fazolis
07.2019 - 05.2020

Caregiver

Boys and Girls club
06.2018 - 08.2018

Bachelor of Science - Social work

North Carolina Agricultural And Technical University

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