Shaniya Jordan
Brooklyn,NY
Summary
Certified Peer Specialist versed in leveraging tactful and diplomatic communication to build rapport. Focused on fostering welcoming environments to foster development of life skills and healthy coping mechanisms. Successful at modeling behaviors, educating individuals and motivating change.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Peer Specialist
Odyssey House
11.2024 - Current
- Established trust-based relationships with clients using shared lived experience as a foundation for meaningful connections.
- Provided crisis intervention services as needed to ensure client safety and stability during challenging situations.
- Empowered clients to make informed decisions about their care by providing education on available resources and wellness strategies.
- Assisted clients in setting and achieving personal goals by providing support, guidance, and encouragement throughout the recovery process.
Mail Carrier
United States Post Office
07.2023 - 12.2024
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Clinical Administrator
Docgo
05.2020 - 12.2024
- Verified and reconciled service charges with insurance companies and payment providers.
- Assembled charts for new patients, confirming inclusion of requested medical history and diagnostic information.
- Performed patient census operations, collecting data to generate comprehensive profile of practice's performance.
- Managed patient scheduling and rescheduling, directing related billing issues to supervisor.
- Maintained high-level knowledge of federal and State regulations on patient privacy.
Education
Associate Of Applied Business - Business
Medgar Evers College
Brooklyn, NYSkills
- Trauma experience
- Social skills
- Mental health awareness
- Emotional regulation
Certification
CPR Certification
Timeline
Certified Peer Specialist
Odyssey House
11.2024 - Current
Mail Carrier
United States Post Office
07.2023 - 12.2024
Clinical Administrator
Docgo
05.2020 - 12.2024
CPR Certification
Associate Of Applied Business - Business
Medgar Evers College
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