SHANIYA K. SMITH
Washington
Summary
Organized and dependable professional with experience in administrative support, office operations, and customer service. Skilled in mail handling, record-keeping, scheduling, data entry, and Microsoft Office. Experienced in maintaining compliance, confidentiality, and professional standards in fast-paced environments. Seeking opportunities in government offices or administrative roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Substitute Teacher / Dedicated Aide
Delta T Group
Washington
10.2025 - Current
- Provide one-on-one support to students, maintain accurate records of attendance, behavior, and progress.
- Assist teachers with lesson plans, classroom management, and documentation.
- Ensure compliance with school policies and safety regulations.
Overnight Concierge / Administrative Support
Overnight Concierge / Administrative Support
Washington
03.2025 - Current
- Greet and assist residents and visitors, handling inquiries professionally and efficiently.
- Manage packages, incoming/outgoing mail, and maintain detailed logs.
- Conduct administrative tasks, including filing, scanning, scheduling, and data entry.
- Ensure compliance with building policies, safety regulations, and resident confidentiality.
- Handle payment processing and maintain accurate financial and resident records.
Aftercare Teacher Assistant
CCLS Capitol Language Services
Washington
11.2024 - 10.2025
- Supervised students after school, supported homework, and documented activities and behavioral progress.
- Maintained compliance with school policies and ensured the safety of all students.
Dedicated Aide
Friendship Public Charter School
Washington
08.2023 - 06.2024
- Assisted a student throughout the school day, maintaining detailed progress reports and documentation.
- Ensured a safe, structured, and compliant learning environment.
Daycare Assistant Teacher
University for Kids Capitol Hill
Washington
06.2021 - 11.2022
- Supported classroom routines, activities, and meals while maintaining accurate records.
- Ensured compliance with safety, hygiene, and educational standards.
Office / Post Office & Administrative Experience
Washington
- Managed mail sorting, distribution, and tracking in a professional office environment.
- Performed filing, scanning, data entry, and scheduling tasks for multiple departments.
- Provided excellent customer service to clients, residents, and staff while maintaining confidentiality and compliance.
- Assisted with reporting, record audits, and documentation for administrative efficiency.
Education
High School Diploma -
Cesar Chavez Public Charter School
Washington, DCSkills
- Administrative Support
- Filing
- Scheduling
- Appointment Management
- Mail Handling
- Payment Processing
- Record-Keeping
- Data Entry
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Customer Service
- Resident Support
- Compliance
- Confidentiality
- Communication
- Interpersonal Skills
- Time Management
- Organization
Certification
- CPR Certification, 05/01/26
- First Aid Certification, 06/01/27
Timeline
Substitute Teacher / Dedicated Aide
Delta T Group
10.2025 - Current
Overnight Concierge / Administrative Support
Overnight Concierge / Administrative Support
03.2025 - Current
Aftercare Teacher Assistant
CCLS Capitol Language Services
11.2024 - 10.2025
Dedicated Aide
Friendship Public Charter School
08.2023 - 06.2024
Daycare Assistant Teacher
University for Kids Capitol Hill
06.2021 - 11.2022
Office / Post Office & Administrative Experience
High School Diploma -
Cesar Chavez Public Charter School