Bianca Richardson

• Assisted students with daily activities, fostering independence and social skills.
• Implemented individualized education plans, ensuring tailored support for diverse learning needs.
• Collaborated with teachers to create inclusive classroom environments promoting engagement and participation.
• Monitored student progress, providing feedback to educators on behavioral and academic performance.
• Developed communication strategies between parents and teachers, enhancing stakeholder involvement in education processes.
• Promoted student creativity, problem-solving skills and critical thinking abilities with individualized techniques.
• Implemented behavior management plans to promote a safe and focused learning environment for all students.
• Monitored student progress through regular assessments, adjusting instructional techniques accordingly for maximum results.
• Developed strong rapport with both students and families, fostering trust and respect that supported academic growth over time.

• Provided personalized support to patients by assisting with billing inquiries and navigating insurance processes.
• Resolved complex billing concerns by liaising with appropriate departments to ensure timely and accurate resolution.
• Facilitated patient scheduling and appointment management to enhance overall clinic efficiency.
• Coordinated communication between patients and healthcare providers to ensure clarity and satisfaction.
• Explained billing statements, insurance coverage, and payment options to patients, ensuring clarity and resolving discrepancies.
• Handled sensitive financial and medical information in compliance with HIPAA regulations and organizational policies.
• Collaborated with internal teams to verify coverage, process authorizations, and assist patients with financial assistance programs.
• Supported administrative tasks, including processing payments, generating invoices, and confirming appointment details.

• Process and review FSA (Flexible Spending Account) and HSA (Health Savings Account) reimbursement claims with accuracy and within required timeframes.
• Verify claim eligibility according to IRS guidelines and plan-specific policies.
• Communicate with participants to request additional documentation or clarify claim information.
• Maintain up-to-date knowledge of FSA/HSA regulations to ensure compliance and accuracy in claim processing.
• Resolve participant inquiries via phone and email, providing clear explanations of reimbursement processes and account balances.
• Collaborate with internal teams to escalate and resolve complex reimbursement issues.
• Maintained detailed records of all transactions and communications in the customer relationship management (CRM) system.
• Trained new staff on reimbursement protocols and system navigation for efficiency.
• Provided exceptional customer service when responding to patient inquiries about reimbursement status and procedures.

• Processed and applied patient copay assistance payments accurately to ensure timely coverage of medication costs.
• Verified patient eligibility for copay programs in accordance with program guidelines and payer requirements.
• Collaborated with healthcare providers, pharmacies, and insurance companies to resolve payment discrepancies and expedite claims.
• Responded to inbound calls from patients and providers regarding copay program status, balances, and payment issues.
• Maintained detailed records of all transactions and communications in the customer relationship management (CRM) system.
• Ensured compliance with HIPAA regulations and internal privacy policies when handling sensitive patient information.
• Identified and escalated complex reimbursement issues to management for timely resolution.
• Provided education to patients and providers on program benefits, eligibility criteria, and application procedures.

• Processed cash, chips, tokens, and credit card transactions accurately and efficiently at cashier cages.
• Provided courteous and professional service to guests while handling exchanges, redemptions, and payouts.
• Verified and balanced cash drawers at the beginning and end of each shift to ensure accuracy and prevent discrepancies.
• Conducted regular audits of cash drawers and cage inventory to identify and resolve discrepancies promptly.
• Followed strict security procedures when handling large cash amounts and conducting transactions.
• Maintained detailed transaction records and prepared reports for supervisory review.
• Handled guest inquiries regarding promotions, loyalty programs, and gaming procedures.
• Identified and reported suspicious activity.
• Ensured all transactions complied with gaming commission regulations and internal casino policies.
• Assisted in resolving customer disputes and escalating issues to management when necessary.
• Monitored and managed cage inventory, ensuring sufficient cash and chip supplies were available during operations.

• Supported lead teachers in implementing daily lesson plans focused on early childhood development and education.
• Supervised children during classroom activities, outdoor play, and meal times to ensure a safe and nurturing environment.
• Assisted with preparing educational materials, organizing classroom supplies, and setting up activity stations.
• Encouraged positive behavior through reinforcement techniques and conflict resolution strategies.
• Maintained a clean, organized, and child-friendly classroom space in accordance with health and safety guidelines.
• Fostered open communication with parents by providing updates on daily activities and child behavior.
• Supported children with diverse needs, ensuring inclusivity and individual attention.
• Applied Behavioral Analysis (ABA)

(T.L. Transportation, RVA Deliveries, The Pierce Group)

• Safely and efficiently delivered packages daily to residential and commercial locations while adhering to strict timelines.
• Maintained accurate delivery records using handheld devices, ensuring real-time tracking and reporting of package status.
• Provided exceptional customer service by addressing inquiries, resolving delivery issues, and ensuring customer satisfaction.
• Conducted pre- and post-trip vehicle inspections to ensure operational safety and reported any maintenance concerns.
• Loaded and organized packages in the delivery vehicle to optimize route efficiency and minimize damage.
• Navigated various routes using GPS technology, adapting to traffic conditions to meet delivery deadlines.
• Adhered to all safety protocols and company procedures to ensure secure and compliant operations..

• Third party call center for USAA banking.
• Assisted customers with ACH payments and money transfers.
• Verified account information and deposit details to ensure compliance with banking regulations and fraud prevention protocols.
• Researched and resolved discrepancies related to deposit errors, returned items, and rejected transactions.
• Provided exceptional customer service by responding to inquiries regarding account balances, deposit statuses, and transaction issues.
• Collaborated with internal departments to escalate and resolve complex deposit-related concerns.
• Educated customers on deposit procedures and account management best practices to prevent future issues.

• Performed nightly audits of hotel revenue and transactions to ensure accuracy in daily financial reports.
• Checked in arriving guests and provided outstanding customer service throughout overnight hours.
• Balanced and reconciled cash drawers, credit card transactions, and guest folios at the end of each shift.
• Handled guest inquiries, complaints, and special requests promptly and professionally.
• Monitored hotel security.
• Managed overnight phone calls, reservation modifications, and wake-up call requests.
• Processed end-of-day procedures to ensure smooth transition to morning operations.
• Maintained a clean and welcoming lobby area for incoming guests.
• Followed all hotel policies, cash handling procedures, and safety protocols during overnight shifts.

• Business Management Internship with UNC Multicultural Affairs Building
• Provided administrative support to staff by managing schedules, coordinating meetings, and preparing event materials.
• Assisted in planning and executing multicultural programs, workshops, and campus-wide events promoting diversity and inclusion.
• Created and distributed promotional materials, including flyers, newsletters, and social media posts to increase event engagement.
• Assisted with data entry and research projects to support office goals and improve program outcomes.

• Shadowed senior banking staff to gain hands-on experience in daily branch operations and customer service practices.
• Assisted with account openings, deposits, withdrawals, and general teller transactions under supervision.
• Supported the team with filing, data entry, and document verification to maintain accurate customer records.
• Greeted and directed customers, providing exceptional service while answering general banking inquiries.
• Learned compliance standards and proper handling of confidential financial information.