Shaniya M. Broadnax-Lewis
Greensboro,NC
Summary
Dedicated professional with extensive experience in customer service, payroll administration, banking operations, and personnel processing. Proven track record of enhancing customer satisfaction through effective communication and problem solving skills. Strong proficiency in payroll systems and compliance, ensuring accurate and timely processing.
Overview
6
6
years of professional experience
Work History
Community Banker
Bank of Oak Ridge
Greensboro, NC
06.2024 - Current
- Performed lobby engagement activities to connect with customers and determine solutions to meet needs.
- Maintained accurate records of customer transactions, ensuring regulatory compliance and minimizing risk exposure for the bank..
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
Personnel Processing Associate
United States Postal Service
Greensboro, NC, USA
08.2022 - 06.2024
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
Digital Support Specialist
Truist Call Center
02.2021 - 08.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Office Assistant
Food Lion
10.2018 - 02.2021
- Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coin star.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Education
High School Diploma -
John Motely Morehead High School
Eden, NC06.2019
Skills
- Standard Operating Procedures
- Document Review
- Office Administration
- Workflow Optimization
- Customer Service-Oriented
- Accuracy and Attention to Detail
Contact
Greensboro, NC 27405
Education
Eden, NC,true,Hooksett, NH
Timeline
Community Banker
Bank of Oak Ridge
06.2024 - Current
Personnel Processing Associate
United States Postal Service
08.2022 - 06.2024
Digital Support Specialist
Truist Call Center
02.2021 - 08.2022
Office Assistant
Food Lion
10.2018 - 02.2021
High School Diploma -
John Motely Morehead High School