Shaniya Sample
Baltimore,MD
Summary
Developed exceptional customer service and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into new role by leveraging these transferrable skills to contribute effectively in different environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Agent
Fairfield Inn Marriott
05.2024 - 05.2025
- Greeted and assisted guests with check-in and check-out procedures.
- Managed room reservations using property management software efficiently.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
- Provided information about hotel services, amenities, and local attractions.
- Supported front desk operations during peak hours by managing phone calls effectively.
- Adhered to safety and security protocols to protect guest information and property.
- Collected room deposits, fees, and payments.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Front Desk Receptionist
A&r Development
09.2017 - 07.2019
- Managed multi-line phone systems, directing calls to appropriate departments efficiently.
- Greeted and assisted visitors, ensuring a welcoming and professional environment.
- Scheduled appointments and meetings, optimizing calendar management for staff members.
- Processed incoming and outgoing mail, maintaining accurate records of correspondence.
Education
Healthcare Management
Stevenson University
Stevenson, MD05-2026
Certificate of Phlebotomy - Phlebotomy
Phyllis Angels Nursing & Training Center
Baltimore Maryland07-2025
Health Care Management
Saint Frances Academy
Baltimore Maryland05-2025
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Time management
- Guest relations
- Oral and written communications
- Guest accommodations
Certification
- Phlebotomy Training - 2 year
Timeline
Front Desk Agent
Fairfield Inn Marriott
05.2024 - 05.2025
Front Desk Receptionist
A&r Development
09.2017 - 07.2019
Healthcare Management
Stevenson University
Certificate of Phlebotomy - Phlebotomy
Phyllis Angels Nursing & Training Center
Health Care Management
Saint Frances Academy
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