Shaniyah Craig
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
2
2
years of professional experience
Work History
CONCIERGE
Intersolutions
08.2023 - 03.2024
- Greets an average of 150 residents and guests daily upon entry and exit
- Perform basic administrative tasks, sorting mail, storing packages, sorting documents
- Handles resident inquiries, connecting guest with essential information
- Directs an average of 20 calls per shift.
CALL CENTER REPRESENTATIVE
COPS Monitoring
04.2022 - 05.2023
- Notified customers and authorities promptly upon alarm activations
- Answered inbound phone calls related to alarm activations
- Answered on average 60 inbound phone calls per shift related to alarm activations, maintaining high levels of responsiveness
- Provided support to customers in distress in calming the customers down in stressful situations, enhancing customer satisfaction.
WAREHOUSE PICKER
Amazon
11.2021 - 04.2022
- Pulled merchandise to fulfill orders to specification, averaging 300 products per shift
- Conducted inventory transactions using scanner guns, ensuring accurate recording of stock movement and inventory levels
- Reported any damaged products or safety hazards to immediate supervisor promptly
- Maintained cleanliness and sanitation standards using manual cleaning methods and resolved issues according to store policies.
Education
Bachelor of Science - Mass Communication (Public Relation Concentration)
Towson University
Towson, MD05.2025
Skills
- Microsoft Office: Word
- Excel
- PowerPoint
- Outlook
- Communication
- Problem-solving
- Time management
- Customer Service
- Leadership
- Strong Work Ethic
- Effective problem solving
- Highly Adaptable
- Guest Services
- Telephone Etiquette
- Exceptional communication
- Guest experiences
- Administrative Support
- Guest accommodations
Timeline
CONCIERGE
Intersolutions
08.2023 - 03.2024
CALL CENTER REPRESENTATIVE
COPS Monitoring
04.2022 - 05.2023
WAREHOUSE PICKER
Amazon
11.2021 - 04.2022
Bachelor of Science - Mass Communication (Public Relation Concentration)
Towson University
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