Shaniyah Deas
Raleigh,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Adecco
11.2019 - Current
- Take calls, emails, and messages; Monitor and process customer request/tickets; Identify and escalate technical problems; Install and update software; Troubleshoot tech problems; Sale and recommend products; Work remotely
Driver
Amazon.com
11.2018 - 11.2019
- Deliver packages safely; Logistics; Receive and Ship
Sales Associate
Express
01.2016 - 11.2018
- Floor person; Fitting Room; Cashier & Stock; Excellent customer service
Education
Bachelor Of Science - Healthcare Management
Winston-Salem State University
Winston-salem, NCHigh school or equivalent -
Knightdale High School
Knightdale, NC06.2020
Skills
- Microsoft Office 365
- Customer Service
- Driving Experience
- Problem Resolution
- Outstanding communication skills
- Call center experience
- Empathetic and genuine
- Customer Complaint Resolution
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
Driver's license
Assessments
Customer Focus & Orientation, Proficient, 02/01/20, Full results: Proficient
Personal Information
Relocation: Anywhere
Timeline
Customer Service Agent
Adecco
11.2019 - Current
Driver
Amazon.com
11.2018 - 11.2019
Sales Associate
Express
01.2016 - 11.2018
Bachelor Of Science - Healthcare Management
Winston-Salem State University
High school or equivalent -
Knightdale High School
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