Shaniyah Hunter
Ellenwood,GA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
5
5
years of professional experience
Work History
Sales Associate
Beauty Master
Morrow, GA
10.2022 - 12.2023
- Arranged merchandise to enhance store aesthetics and customer engagement.
- Maintained accuracy in all cash transactions by strictly following company handling procedures.
- Cultivated repeat business by establishing strong customer connections.
- Managed returns, exchanges and refunds in accordance with store policy.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
Shift Leader
Sassy’s
Atlanta, GA
08.2021 - 12.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Sales Associate
Encore Clothing
Atlanta, GA
02.2019 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate Degree - Baking And Pastry
Art Institute Of Atlanta
Sandy Springs, GADiploma -
Benjamin Banneker High School
College Park, GA05.2018
Skills
Proficient in Sales Techniques
Culinary Baking Expert
Timeline
Sales Associate
Beauty Master
10.2022 - 12.2023
Shift Leader
Sassy’s
08.2021 - 12.2023
Sales Associate
Encore Clothing
02.2019 - 12.2020
Associate Degree - Baking And Pastry
Art Institute Of Atlanta
Diploma -
Benjamin Banneker High School