Shankar Sapkota
Aldie
Summary
Dynamic Security Officer with proven expertise at FCS in access control and incident reporting. Excelled in enhancing safety protocols and customer service, fostering strong relationships with clients at Walmart. Skilled in emergency response and risk assessment, consistently ensuring a secure environment while effectively addressing client needs.
Overview
3
3
years of professional experience
Work History
Security Officer
FCS
Ashburn
03.2024 - Current
- Maintained security of building by patrolling premises, monitoring surveillance cameras, responding to alarms, and investigating disturbances
- Wrote detailed reports of daily activities and irregularities, such as equipment or property damage and theft
- Answered alarms and investigated disturbances
- Monitored and controlled access at building entrances and exits
- Monitored premises and recorded activity in daily officer reports.
- Guarded restricted areas to prevent unauthorized entry.
- Confirmed visitor identification prior to granting entry into the building.
DPS
Walmart
03.2022 - Current
- Provided personalized customer service to clients during their online shopping experience
- Responded to customer inquiries, provided product information and advice, and answered questions about product features and availability
- Utilized customer feedback to improve customer experience and increase sales
- Developed and maintained relationships with customers, vendors, and other organizational stakeholders
Education
Bachelor's Degree - Education In Maths
Butwal Campus
Butwal, Nepal02.2014
Skills
- Access control
- Physical Security
- MS Word
- Ms Excel
- Patrols
- Basic Computer Skills
- Communication Skills
- Emergency response
- Customer service
- Risk assessment
- Incident reporting
- Team collaboration
References
Available upon request
Timeline
Security Officer
FCS
03.2024 - Current
DPS
Walmart
03.2022 - Current
Bachelor's Degree - Education In Maths
Butwal Campus
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