Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Shankeira Clinkscales

Greenville,SC

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Conduent
03.2019 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Sales Representative

Concentrix
09.2017 - 01.2019
  • Increased sales by offering advice on purchases and promoting additional products.
  • Achieved monthly sales goals by promoting product benefits and enrolling new clients.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Recommended merchandise to customers based on needs and preferences.
  • Welcomed customers and provided assistance in locating and purchasing products.
  • Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Education

High School Diploma -

Southside High School
Greenville, SC
06.2015

Skills

  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Data Entry and Maintenance
  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Call Documentation
  • Calm and Professional Under Pressure
  • Microsoft Access
  • Strong Analytical and Problem-Solving Skills
  • Microsoft Office

Timeline

Customer Service Representative

Conduent
03.2019 - Current

Sales Representative

Concentrix
09.2017 - 01.2019

High School Diploma -

Southside High School

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Shankeira Clinkscales