Shankia Jones
Customer Service Agent
Memphis,TN
Summary
- Strong communication, including writing, speaking and active listening.
- Great customer service skills, including interpersonal conversation, patience and empathy.
- Good problem-solving and critical thinking skills.
- In-depth knowledge of industry best practices.
Overview
7
7
years of professional experience
Work History
Billing Specialist
Spectrum
Farmington , MIssouri
03.2021 - Current
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Work From Home Customer Service Agent
Vaco
Nashville , TN
01.2019 - 03.2021
- Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Applied creative thinking to client questions and concerns absent from scenario-based response manuals.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
Customer Care Representat
Amazon
Memphis, TN
04.2017 - 03.2021
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Education
High School Diploma -
Goodwill Excel Center Midsouth
Memphis, TN05.2004
Skills
- Protested Check Handling
- Accounts Receivable Expertise
- Cost Tracking
- Error Revision
Timeline
Billing Specialist
Spectrum
03.2021 - Current
Work From Home Customer Service Agent
Vaco
01.2019 - 03.2021
Customer Care Representat
Amazon
04.2017 - 03.2021
High School Diploma -
Goodwill Excel Center Midsouth