Shanna Backes
Lake Elsinore
Summary
Detail-oriented Parts Advisor recognized for enhancing customer satisfaction and driving sales growth. Strong ability to utilize dealership software and manage inventory effectively, ensuring timely parts availability and accurate order fulfillment. Ready to leverage expertise to support operational excellence and customer retention.
Overview
8
8
years of professional experience
Work History
Parts Advisor
Aaron Ford
Lake Elsinore, CA
03.2024 - 01.2026
- Assisted customers in identifying and ordering correct automotive parts.
- Managed inventory levels and organized stock to optimize efficiency.
- Utilized dealership software to process orders and track shipments accurately.
- Collaborated with service technicians to ensure timely parts availability for repairs.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Developed product knowledge through training sessions to better assist customers.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Recommended suitable alternatives to customers when items were unavailable or discontinued.
- Assisted technicians in diagnosing vehicle issues by providing expert advice on proper replacement parts.
Parts Advisor
Raceway Ford
Riverside, CA
11.2020 - 03.2024
- Conducted regular audits of parts inventory to maintain accuracy and minimize discrepancies.
- Supported promotional activities by showcasing new products and offers effectively.
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Collaborated effectively with colleagues in both the parts department and other areas of the business, fostering a supportive team atmosphere focused on achieving common goals.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
- Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
Parts Advisor
Bradley Ford
Lake Havasu City, AZ
06.2018 - 06.2019
- Assisted with training new team members, sharing insights and best practices gleaned from years of experience in the field.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Created detailed reports on inventory levels, movement trends, and potential discrepancies for review by upper management as needed.
- Improved inventory management by implementing efficient tracking systems and conducting regular audits.
- Reduced turnaround time for repairs by ensuring timely delivery of essential components to the service department.
- Conducted thorough research on specialized or hard-to-find parts, leveraging industry connections and expertise to locate the necessary components for customers.
- Contributed to team success by consistently meeting or exceeding monthly sales targets established by management.
- Welcomed customers warmly and provided assistance with inquiries to enhance their experience. via telephone and in person to answer questions, resolve concerns, and complete sales.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Ordered parts from various distributors to fulfill demands.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
Education
GED -
Carlsbad High
Carlsbad, CASkills
- Parts cataloging
- Parts sourcing
- Parts warranty processing
- Inventory management
- Order fulfillment
- Shipping procedures
- Warehouse operations
- Forklift operation
- Invoice processing
- Sales target achievement
- Automotive industry
- Problem-solving skills
- Verbal and written communication
- Customer satisfaction improvement
Timeline
Parts Advisor
Aaron Ford
03.2024 - 01.2026
Parts Advisor
Raceway Ford
11.2020 - 03.2024
Parts Advisor
Bradley Ford
06.2018 - 06.2019
GED -
Carlsbad High