SHANNA BOYLE
Georgetown,Guyana
Summary
Results-driven Operations Professional with over five years of experience in Customer Service and Team Leadership. Expertise in resolving complex customer issues and supervising high-volume Call Center teams. Proficient in process coordination and enhancing communication among stakeholders to drive service excellence.
Overview
7
7
years of professional experience
Work History
Supervisor
Blazeo
06.2023 - Current
- Ensured compliance with safety protocols and quality standards in daily operations.
- Mentored team members on operational procedures and best practices for improvement.
- Enhanced efficiency by streamlining workflow processes across various departments.
- Conducted performance evaluations, delivering constructive feedback to boost team productivity.
- Optimized resource allocation through effective inventory management system implementation.
- Coordinated task assignments and schedules to achieve production deadlines efficiently.
Administrative Assistant
Eureka Medical Laboratory
01.2019 - 06.2023
- Enhanced team operations by supporting task execution and problem-solving efforts.
- Ensured workplace safety by adhering to established safety protocols consistently.
- Improved product knowledge through participation in training sessions and workshops.
- Maintained optimal inventory levels via regular stock checks and organization.
- Streamlined workflows by collaborating with colleagues on process improvements.
- Delivered exceptional customer service by promptly addressing inquiries and issues.
Education
High School Diploma -
President's College
Georgetown GuyanaDiploma - Leadership And Management Styles
Alison Courses
12-2025
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Time management
- File organization
- Microsoft Word
- Customer relations
- Documentation and recordkeeping
- Professional communication
- Office management
- Database entry
- Scheduling and calendar management
Languages
English
Native or Bilingual
Timeline
Supervisor
Blazeo
06.2023 - Current
Administrative Assistant
Eureka Medical Laboratory
01.2019 - 06.2023
High School Diploma -
President's College
Diploma - Leadership And Management Styles
Alison Courses