Summary
Overview
Work History
Education
Skills
Timeline
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Shanna Calica

Olympia,WA

Summary

Eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel within Republic Services.

Overview

9
9
years of professional experience

Work History

OE Senior Advisor

Republic Services
10.2022 - Current
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Aid with escalated customer service concerns.
  • Work collaboratively with local Business Teams to resolve customers issues.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
  • Identify root causes of issues and actively contribute to resolution.
  • Strong verbal and written communication skills.
  • Helped with onboarding new hires and special projects



CRC Specialist Franchise Markets

Republic Services
08.2021 - 10.2022
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Exceeding customer experience with service.
  • Followed all company policies and procedures to deliver quality work.
  • Gaining new accounts and maintaining existing accounts with product knowledge to best match customer’s needs.
  • Using problem-solving techniques to provide excellent customer service.


CRC Consultant Business and Residential

Republic Services
03.2018 - 08.2021
  • Gaining new accounts and maintaining existing accounts with product knowledge to best match customer’s needs.
  • Self-motivated, with a strong sense of personal responsibility.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Using problem-solving techniques to provide excellent customer service.

Patient Ordering Rep

Banner Health Corp
05.2016 - 02.2018
  • Gaining new accounts and maintaining existing accounts with product knowledge to best match customer's needs
  • Responding to email enquiries
  • Using problem-solving techniques to provide excellent customer service
  • Experience working with a variety of clients and multi-tasking in a fast-paced position

Education

High School -

River Ridge High School
01.1995

Skills

  • Negotiation
  • Detail-oriented
  • Good listening skills
  • Flexible and adaptable
  • Organization and time management
  • Data Entry
  • Communication
  • Excellent verbal and written communication skills
  • Building excellent rapport with new and existing customers
  • Leadership

Timeline

OE Senior Advisor

Republic Services
10.2022 - Current

CRC Specialist Franchise Markets

Republic Services
08.2021 - 10.2022

CRC Consultant Business and Residential

Republic Services
03.2018 - 08.2021

Patient Ordering Rep

Banner Health Corp
05.2016 - 02.2018

High School -

River Ridge High School

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Shanna Calica