Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shanna Carmona

Post Falls,ID

Summary

Dynamic Scheduling Manager with proven expertise at North Idaho Home Health, adept at optimizing healthcare service coordination for over 200 patients. Excels in time management and customer relations, ensuring efficient staffing and exceptional service delivery. Skilled in documentation and project tracking, driving operational success and enhancing client satisfaction.

Overview

4
4
years of professional experience

Work History

Scheduling Manager

North Idaho Home Health
03.2024 - Current

Schedule medical clinicians for 200+ patients and plan future availability for intakes
Ensure efficient scheduling and coordination of healthcare services.

This is a hybrid remote position.

Scheduling Manager

Cornerstone Caregiving
01.2024 - 05.2024

Manage 70+ caregivers and 80+ clients, ensuring appropriate staffing levels
Schedule caregivers and clients based on individual needs and availability

Track employee shifts, manage call-outs, and assist with hiring processes
Hybrid remote position

Leasing Manager

Prodigy Property Management
02.2023 - 01.2024

Conduct property tours, lease apartments, and calculate move-in costs
Handle lease agreements and provide excellent customer service
Assist with administrative tasks and tenant satisfaction

Operations Manager

The Grounds
10.2021 - 04.2023

Managed staff, handled scheduling, payroll, and product ordering Provided exceptional customer service and worked as a barista
Oversaw daily operations and ensured a positive customer experience

Education

Associate of Arts - Psychology

North Idaho College
Coeur D'Alene
05-2017

Skills

  • Time management
  • Shift planning
  • Customer relations
  • Documentation skills
  • Schedule management
  • Customer service and support
  • Project tracking
  • Office administration
  • Customer relationship management
  • Project management

Timeline

Scheduling Manager

North Idaho Home Health
03.2024 - Current

Scheduling Manager

Cornerstone Caregiving
01.2024 - 05.2024

Leasing Manager

Prodigy Property Management
02.2023 - 01.2024

Operations Manager

The Grounds
10.2021 - 04.2023

Associate of Arts - Psychology

North Idaho College
Shanna Carmona