Shanna Chapman
Covington,GA
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager/Bookkeeper
Georgia Trial Attorneys at Kirchen and Grant
Norcross, GA
07.2024 - 12.2025
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Collaborated with team members to resolve discrepancies in financial data.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Assisted with budget preparation and monitoring, contributing to better expense control.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Maintained accurate financial records using QuickBooks.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Office Manager
The Roof Pros
Social Circle, GA
01.2022 - 07.2023
- Streamlined communication between departments, enhancing collaboration and efficiency.
- Developed and maintained filing systems, improving document retrieval times.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Cleaning Technician
Cardinal Cleaning Services
Conyers, GA
04.2018 - 10.2021
- Trained new staff on cleaning protocols and equipment usage to ensure consistency in service delivery.
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Safeguarded property integrity by careful handling of client belongings during the cleaning process.
- Provided excellent service by addressing client concerns promptly and professionally.
- Reduced allergens and improved air quality through thorough dusting, vacuuming, and mopping.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained optimal supply levels to meet daily and special cleaning needs.
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Scheduling and calendar management
- Payroll and budgeting
- Time management
- Problem-solving abilities
Certification
- Certified Quickbooks Bookkeeper
Timeline
Office Manager/Bookkeeper
Georgia Trial Attorneys at Kirchen and Grant
07.2024 - 12.2025
Office Manager
The Roof Pros
01.2022 - 07.2023
Cleaning Technician
Cardinal Cleaning Services
04.2018 - 10.2021