Shanna Clutts
Hurst,IL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
25
25
years of professional experience
Work History
Customer Service Associate
Williamson County Sheriff's Office
04.2002 - Current
- Helped people every day with a positive attitude.
- Actively listened to people, handled concerns quickly.
- Offered assistance to people coming into the jail for visits with incarcerated individuals, paying attention to special needs.
- Created and maintained pleasant and calming environment to deliver excellent experience.
- Monitoring online and offsite visits.
- Registered and kept a updated list of county sex offenders.
- Kept records of employee training certifications.
- Opened and scanned inmates mail.
- Shipping and receiving.
- Answering and directing numerous phone call for the sheriff's office.
Customer Service Representative
Blue Cross And Blue Shield
03.1999 - 03.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assisting providers with benefits and eligibility, claims review, and correcting claims and reimbursements. Vast data entry in a fast paced environment.
Education
High School Diploma -
Carterville High School
Carterville, IL05.1998
Skills
- Prioritizing Calls
- MS Office Proficiency
- Customer Data Confidentiality
- Call Transfers
- Understanding Customer Needs
- Clerical Support
- Customer Service and Assistance
Timeline
Customer Service Associate
Williamson County Sheriff's Office
04.2002 - Current
Customer Service Representative
Blue Cross And Blue Shield
03.1999 - 03.2011
High School Diploma -
Carterville High School
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