Hi, I’m
Taylor Pearson
Trussville,AL
Summary
Reliable and efficient professional with strong communication and customer service skills. Knowledgeable about wide range of electrical systems and electrical components. Takes pride in completing projects on-time and within budget while complying with safety standards and applicable regulations. Resourceful candidate eager to utilize technical and mechanical skills. Adept at identifying and solving problems with good understanding of electrical systems, troubleshooting and repair. Flexible and adaptable with physical stamina to work in demanding environments.
Overview
7
years of professional experience
Work History
Holley Performance
Customer Service Associate
01.2022 - 12.2022
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Delivered prompt service to prioritize customer needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved customer inquiries and complaints quickly.
Cadillac Of Birmingham
Service Technician
08.2019 - 12.2021
Job overview
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Explained diagnostic findings to customers and outlined repair or service options.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Worked with diverse types of weather and ground conditions.
Bright Future Electric
Electrician
04.2016 - 07.2019
Job overview
- Worked from ladders, scaffolds and lifts to install, maintain, or repair electrical wiring equipment and lighting fixtures in ceilings, on roofs and on towers.
- Installed and wired electrical transformers, service panels, and circuit breakers.
- Repaired or replaced wiring, equipment and fixtures using hand tools and power tools.
- Troubleshot and repaired malfunctioning systems and components.
- Connected wires to circuit breakers, transformers or other components.
- Replaced and repaired lighting fixtures and electrical control and distribution equipment.
- Planned layout and installation of electrical wiring, equipment, and fixtures based on specifications and applicable code.
- Read and interpreted electrical, mechanical, and architectural drawings and electrical code specifications for wiring layouts.
- Used testing instruments such as ohmmeters, voltmeters, ammeters, and multimeters.
- Installed safety and distribution components for electrical systems, such as switches, resistors and circuit-breaker panels.
Education
T.A. Lawson State Community CollegeBirmingham, AL
Associate of Science from Applied Science
05.2020
Hewitt-Trussville High SchoolTrussville, AL
High School Diploma
05.2010
Skills
- Prioritizing Calls
- Administrative and Office Support
- Interpretation and Translation Services
- Call Volume and Quality Metrics
- Troubleshooting Abilities
- Testing and Analysis
- Refrigerant Compressors
- Complex Repair Planning
- Electrical Safety
- Hand and Power Tool Operation
Hobbies:
Hotrod
I currently work on my vehicles that I own trying to get the best performance out of each car. Whether it is lapping the valves in the freshly machined head, or complete tear downs of transmissions and diagnosing symptoms. I love working on my cars, and it is a hobby I am passionate about.
Timeline
Customer Service Associate
Holley Performance
01.2022 - 12.2022
Service Technician
Cadillac Of Birmingham
08.2019 - 12.2021
Electrician
Bright Future Electric
04.2016 - 07.2019
T.A. Lawson State Community College
Associate of Science from Applied Science
Hewitt-Trussville High School
High School Diploma
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