SHANNA EARLS
West Plains,MO
Summary
Experienced administrative professional with 25 years of dedicated service offering strong organization and communication skills, keen attention to detail, and effective prioritization abilities. Proven ability to manage sensitive information and support senior management effectively. Skilled at drafting business correspondence, managing mail and updating tracking spreadsheets.
Overview
22
22
years of professional experience
Work History
Benefit Program Technician
State of Missouri-Department of Social Services
01.2023 - Current
- Managed assigned cases and assessed their needs.
- Guided parties in utilizing the Family Support Division's Child Support Portal for case access.
- Prepared official documents for distribution to Parties, Employers, and Prosecuting Attorney Offices.
- Increased client trust by maintaining strict confidentiality when handling sensitive personal information related to their cases.
- Supported clients through difficult life changes by offering empathy, understanding, and knowledgeable guidance regarding available benefit programs.
- Improved communication between clients and agencies by providing clear explanation of procedures
- Provided exceptional customer service during interactions with applicants in-person or via phone/email communications, related to Child Sipport concerns ensuring a positive experience for each individual.
Probate Supervisor
State of Missouri-Judiciary
09.2003 - 01.2023
- 2003-2012 Civil, Criminal, Juvenile and Adult Abuse
- 2012-2017 Probate
- 2017-present Probate Supervisor including Juvenile and Adult Abuse
- Handles clerical duties related to court orders and case management.
- Utilizes comprehensive understanding of terminology, rules, and procedures to maintain compliance.
- Executed accounting tasks in processing daily bank deposits.
- Delivers assistance to customers using multiple mediums, excluding legal advice.
- Drafts diverse documents pertinent to court operations such as orders, calendars, notices of hearings, appearances, and reports.
- Serves in courtroom, administers oaths to litigants and witnesses, and operates electronic sound recording equipment.
- Collaborated with attorneys and court staff to address technical issues in court filings.
- Enters orders, court dates, pleadings and other court matters
- Produces and manages copies of official legal paperwork.
- Interacts with the public in a timely and courteous manner
- Conducts thorough audits of yearly financial records for wards.
- Collaborates with State Auditors to ensure Probate Annual Settlements' accuracy.
- Handled incoming calls on multi-line system.
- Supervising and coordinating the daily activities and operations of the office or department
- Assist with interviewing, providing on-the-job training, guidance and motivation to staff
- Managed approval and oversight of staff time off requests.
- Oversaw office supply purchases ensuring compliance with established budgets and purchasing policies.
- Coordinated interdepartmental and divisional interactions.
- Managed mail reception and allocation to relevant departments.
- Oversees operations involved in jury coordination.
Education
Graduate Certificate - Administrative Assistant
South Central Area Vo-Tech
West Plains, MO05.1993
High School Diploma -
West Plains High School
West Plains, Mo01.1993
Skills
- Strong analytical skills
- Policy interpretation
- Verbal and written communication
- Proficient in Microsoft Word, Excel, Outlook and Casenet
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking
- Organizational skills
Timeline
Benefit Program Technician
State of Missouri-Department of Social Services
01.2023 - Current
Probate Supervisor
State of Missouri-Judiciary
09.2003 - 01.2023
Graduate Certificate - Administrative Assistant
South Central Area Vo-Tech
High School Diploma -
West Plains High School