Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shanna E. Morgan

Chagrin Falls,OH

Summary

Experienced Instructional Designer with a strong background in creating engaging, audience-focused learning experiences across global teams. Skilled in planning and executing high-impact programs that align with business goals, leveraging cross-functional collaboration, stakeholder engagement, and generative AI tools to enhance delivery. Proven ability to manage complex projects, coordinate logistics, and facilitate dynamic sessions—bringing a strategic, people-centered approach ideal for educational design.

Overview

15
15
years of professional experience
1
1
Certification

Work History

ShareBase Sales Consultant

Hyland Software, Inc.
01.2016 - Current
  • Prospected and sold enterprise file sync and share solutions to net-new and existing customers across Direct and Channel verticals, driving a 20% year-over-year increase in billings and customer sales
  • Built and nurtured strategic relationships with account managers and IT decision-makers, serving as a product and technical subject matter expert throughout the sales cycle
  • Collaborated with marketing to craft solution messaging and led webinars, virtual, and live events to engage prospects and support post-event follow-up

Instructional Designer

Hyland Software, Inc.
09.2021 - 09.2025
  • Design and deliver scalable, innovative learning experiences that support global enablement initiatives across sales, marketing, and pre-sales
  • Collaborate with subject matter experts to develop role-specific training content, including product knowledge, pricing strategies, and technical workflows
  • Apply instructional design frameworks to create engaging curriculum for diverse audiences, leveraging adult learning principles and performance-based outcomes
  • Lead the development of enablement programs, ensuring alignment with business goals and stakeholder needs
  • Utilize tools and generative AI to enhance content creation, accessibility, and adaptive learning
  • Manage course timelines, resource estimates, and feedback loops to continuously improve instructional effectiveness

Sales Support Representative, US Channel

Hyland Software, Inc.
01.2014 - 01.2015
  • Partnered closely with account managers to prospect, sell, and grow aligned accounts
  • Regularly maintained Salesforce CRM records to enable efficient prospecting
  • Assisted with partner education and communications
  • Engaged with our partners at multiple levels to help assist them with their sales endeavors
  • Coordinated internal technical support for prospective customer meetings

Account Executive

OverDrive Inc.
10.2012 - 01.2014
  • Sold OverDrive’s digital library platform to K–12 schools by identifying needs and promoting 24/7 access for students and educators
  • Built and sustained long-term client relationships through consultative engagement and tailored solution delivery

Account Manager

Cleveland Corporate Services
01.2011 - 09.2012
  • Executed disciplined sales process over the phone to proactively create the need to offer optimal technology solutions while working as part of a collaborative team to contact assigned schools
  • Generated $2 million in sales in 2011

Education

Bachelor of Arts - Public Relations, Communication Studies

Baldwin-Wallace College
Berea, OH
05.2011

Skills

  • Microsoft Office Suites-Excel, PowerPoint, Publisher, Word
  • Curriculum Development & Adult Learning Principles
  • Generative AI Integration (Copilot, adaptive content)
  • Scalable Training Programs & Global Enablement
  • Consultative Selling & Client Relationship Management
  • Product Demonstrations, Webinars & Event Facilitation
  • Post-Sale Support & Customer Success Strategy
  • Cross-Functional Collaboration & Stakeholder Engagement
  • Strategies in Public Relations, Organizational Communication, Journalism, Advanced Writing Workshop, Intro to Marketing, Intro to Management, Intro to Business, Writing in PR Capstone

Certification

ATD Instructional Design Certification

Timeline

Instructional Designer

Hyland Software, Inc.
09.2021 - 09.2025

ShareBase Sales Consultant

Hyland Software, Inc.
01.2016 - Current

Sales Support Representative, US Channel

Hyland Software, Inc.
01.2014 - 01.2015

Account Executive

OverDrive Inc.
10.2012 - 01.2014

Account Manager

Cleveland Corporate Services
01.2011 - 09.2012

Bachelor of Arts - Public Relations, Communication Studies

Baldwin-Wallace College

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