Shanna J. Love
Sapulpa,OK
Summary
Dedicated and goal-oriented administrative and customer service professional with 27 years of experience at Public Service Company of Oklahoma. Proven expertise in administrative support, collections, fraud recovery, customer relations, problem resolution, and staff training. Recognized for strong leadership, exceptional communication skills, and the ability to thrive in fast-paced environments while delivering outstanding service and operational support.
Overview
28
28
years of professional experience
Work History
Administrative Assistant Senior
Public Service Company of Oklahoma
Tulsa, Oklahoma
12.2018 - Current
- - Prepare, review, process, and maintain a variety of business documents.
- - Provide administrative support to supervisors, including payroll processing, expense reports, and monthly staff meeting coordination.
- - Collaborate across departments to resolve administrative, technical, and clerical issues.
- - Maintain confidential records while ensuring accuracy and efficiency.
Senior Direct Collections/Fraud Recovery
Public Service Company of Oklahoma
Tulsa, OK
09.2008 - Current
- - Investigate and resolve fraudulent account activity.
- - Assist customers with billing disputes and account resolutions.
- - Train and mentor new and developing collection specialists.
- - Assist with updating and streamlining departmental procedures.
Senior Collector/Customer Service Representative
11.1998 - 09.2008
- - Collected past-due accounts and negotiated payment arrangements.
- - Updated customer records and maintained accurate documentation.
Education
High School Diploma -
Sapulpa High School
05-1991
Skills
- - Administrative Support
- - Customer Service
- - Payroll & Expense Reporting
- - Training & Mentoring
- Flexible and adaptable
- Multitasking
- Verbal communication
- - Communication
- - Leadership
- - Problem Solving
Timeline
Administrative Assistant Senior
Public Service Company of Oklahoma
12.2018 - Current
Senior Direct Collections/Fraud Recovery
Public Service Company of Oklahoma
09.2008 - Current
Senior Collector/Customer Service Representative
11.1998 - 09.2008
High School Diploma -
Sapulpa High School