Shanna Kraft
Patient Coordinator
Enid,OK
Summary
I am a motivated and organized individual seeking full time employment. I am kind, honest, and dependable. I feel I have a personality and great attitude to add to a healthy team environment.
Overview
36
36
years of professional experience
Work History
Patient Care Coordinator
Grene Vision Group
Derby, Kansas
12.2023 - 05.2025
- Managed patient appointments, ensuring efficient scheduling and rescheduling as necessary. Also scheduling evaluations and follow ups as needed.
- Processed patient intake information, verified patients' insurance and payment methods during admissions or check-in processes.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
Veterinary Assistant and Receptionist
Goddard Vet Clinic
Goddard, KS
01.2018 - 10.2021
- Assisted doctors in appointments and some surgeries.
- I am also experienced at collecting and running samples.
- Helped at the front desk, answering phones, and scheduling appointments.
Veterinary Assistant and Receptionist
Hoisington Veterinary Clinic
Hoisington, KS
04.2014 - 11.2017
- I was learning to groom animals.
- Help assist in appointments, surgeries, and large animal travel clinic.
- Also assisted in large animal vaccinations, tagging and castrations.
- Front desk experience includes, answering phones, customer care, and scheduling.
Receptionist/Office Assistant
Rebein Bangerter Lawfirm
Dodge City, KS
11.2008 - 09.2011
- Began as front desk receptionist and moved up to office assistant.
- I have experience preparing legal documents, filing, and helping maintain good client relationships.
Cashier
Loves
Dodge City, Kansas
06.2006 - 07.2008
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Built relationships with customers to encourage repeat business.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Team Lead Sales Associate
Buckle
Dodge City, Kansas
06.1997 - 06.2008
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained, coached, and mentored new sales associates for maximum performance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Contributed to event marketing, sales and brand promotion.
- Set and achieved company defined sales goals.
- Trained new employees on customer service, money handling and organizing strategies.
- Stayed current on company offerings and industry trends.
Home Daycare Provider
Self
Dodge City, KS
08.1989 - 06.2006
- I provided a fun, safe, and loving environment for children of all ages.
Education
High School Diploma -
Moscow, KS01.1985
Skills
- Communication
- Attention to Detail
- Collaboration / Teamwork
- Insurance verification
- Customer services
- Appointment scheduling
Timeline
Patient Care Coordinator
Grene Vision Group
12.2023 - 05.2025
Veterinary Assistant and Receptionist
Goddard Vet Clinic
01.2018 - 10.2021
Veterinary Assistant and Receptionist
Hoisington Veterinary Clinic
04.2014 - 11.2017
Receptionist/Office Assistant
Rebein Bangerter Lawfirm
11.2008 - 09.2011
Cashier
Loves
06.2006 - 07.2008
Team Lead Sales Associate
Buckle
06.1997 - 06.2008
Home Daycare Provider
Self
08.1989 - 06.2006
High School Diploma -
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