Shanna Miley
San Antonio,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position in Community health and awareness environment. Ready to help team achieve company goals. I am very passionate about the homeless community and the awesome recovery community. I have experience helping cook and serve food for the homeless, help provide clean clothes and showers, and also sometimes just a listening ear. My sobriety birthday is Augst 24, 2016 and have been an active part of the recovery community since then.
Overview
6
6
years of professional experience
Work History
Server
M.K Davis Restaurant
San Antonio, TX
04.2018 - 12.2021
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Built lasting relationships with customers
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
- Increased sales significantly by upselling higher-end products to customers
Person in Charge
Lulu's Bakery
San Antonio, TX
02.2016 - 04.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Set overall vision and provided team leadership.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Increased sales overall by 10%
- Managed over 20 employees per shift of 24-hour restaurant
Server
Panchito's Mexican Restaurant
San Antonio, TX
08.2015 - 02.2016
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
Education
Bachelor of Arts - Business Management in Supply Chain Management
Texas A&M University San Antonio
San Antonio, TX12.2023
Associate of Arts - Business Administration
San Antonio College
San Antonio, TX05.2021
High School Diploma -
Bandera High School
Bandera, TX05.1995
Skills
- Relationship Building
- Team Player
- Customer Service and Rapport
- Warm and Friendly
- Cool Under Pressure
- Team Leadership
- Decision Making
- Adaptable and Flexible
- Reliable and Responsible
Timeline
Server
M.K Davis Restaurant
04.2018 - 12.2021
Person in Charge
Lulu's Bakery
02.2016 - 04.2018
Server
Panchito's Mexican Restaurant
08.2015 - 02.2016
Bachelor of Arts - Business Management in Supply Chain Management
Texas A&M University San Antonio
Associate of Arts - Business Administration
San Antonio College
High School Diploma -
Bandera High School
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