Shanna Miller
Lancaster,SC
Summary
Reliable Lead Bartender with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs.
Overview
20
20
years of professional experience
Work History
Lead Bartender
Hickory Tavern
10.2016 - Current
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Streamlined bar operations by implementing efficient inventory management systems and staff scheduling.
- Increased sales with innovative cocktail creations and upselling techniques, leading to improved overall revenue.
- Developed a loyal customer base by fostering an engaging and welcoming atmosphere for patrons.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Maintained a clean and well-organized bar area, ensuring compliance with sanitation standards and enhancing guest experience.
Special Events Assistant
Clark Allen Events
09.2019 - 04.2020
- Enhanced event attendee experience by coordinating and executing all aspects of special events from conception to completion.
- Streamlined event setup and teardown processes for improved efficiency and reduced labor costs.
- Managed vendor relationships, ensuring timely deliveries and quality product offerings at each event.
- Assisted in the development of event budgets, tracking expenses throughout planning stages to maintain fiscal responsibility.
- Developed detailed timelines for each event, ensuring seamless execution of all tasks leading up to the main occasion.
Director of Special Events
A Sweet Tooth Catering
06.2004 - 11.2016
- Increased event attendance by developing and executing innovative marketing strategies for special events.
- Managed budgets effectively, ensuring the successful execution of various events while staying within financial constraints.
- Enhanced overall guest experience by implementing creative event designs and engaging entertainment options.
- Collaborated with cross-functional teams to ensure seamless planning and coordination of all aspects of special events.
- Established strong relationships with vendors, securing favorable contracts for catering, venues, and other services necessary for successful events.
- Led a team of event coordinators, providing guidance and support to ensure efficient planning and execution of all tasks related to special events.
- Cultivated lasting partnerships with local businesses by organizing community-focused events designed to showcase their products or services.
Education
Associate of Science - Biology
Central Piedmont Community College
Charlotte, NC2014
Associate of Arts - Business Administration And Management
University of Phoenix
Tempe, AZ2010
Skills
- Inventory Control
- Health Codes Compliance
- Suggestive Selling
- Employee Coaching
- Event Coordination
- Customer Service
- Wine and Liquor Knowledge
- Multitasking Abilities
- Superior Customer Service
Timeline
Special Events Assistant
Clark Allen Events
09.2019 - 04.2020
Lead Bartender
Hickory Tavern
10.2016 - Current
Director of Special Events
A Sweet Tooth Catering
06.2004 - 11.2016
Associate of Science - Biology
Central Piedmont Community College
Associate of Arts - Business Administration And Management
University of Phoenix
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