Shanna Miller
Elkmont,AL
Summary
Highly successful Veterinary Technician with significant expertise in anesthesia, surgery and pathology in large animals. Proven history of building strong rapport with owners to provide seamless pet care and foster exceptional service. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Reliable Shift Leader with 2 years in Customer Service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Veterinary Technician Intern
Family Pet Care Center
04.2022 - 03.2023
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Ensured prompt follow-up communications with clients after appointments or surgeries, providing reassurance during recovery periods.
- Contributed to the successful treatment of patients by administering medications and vaccines as directed by veterinarians.
- Provided compassionate care for animals, ensuring a comfortable and stress-free environment during their stay.
- Safely restrained animals during examinations or procedures when necessary, minimizing the risk of injury or discomfort for all involved parties.
- Streamlined appointment scheduling, maximizing the number of patients seen daily while reducing wait times for clients.
- Maintained clean facilities, contributing to a sanitary environment for both staff and animal patients alike.
- Performed laboratory work such as blood draws, urinalysis, fecal exams, preparing specimens for shipment or analysis to aid in diagnostics processes.
- Promoted animal wellness through routine health checks and preventive care measures.
- Updated pet owner''s knowledge on available products that will enhance their pet''s wellbeing.
- Enhanced patient care by assisting veterinarians with diagnostic tests and treatments.
Shift Lead
Nestle Toll House
01.2020 - 03.2022
- Trained and mentored new employees to maximize team performance.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Completed store opening and closing procedures and balanced tills.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
Education
Associate of Science - General Studies
Calhoun Community College
Tanner, AL05.2025
High School Diploma -
Elkmont High School
Elkmont, United States05.2017
Skills
- Anesthesia Administration
- Phlebotomy Techniques
- Euthanasia Assistance
- Patient Monitoring
- Client Communication
- Laboratory Testing
- Medical record-keeping
- Sanitation protocols
- Customer service focus
- Workplace Safety
- Team motivation
- Guest service
Certification
- PT - Phlebotomy Technician
Timeline
Veterinary Technician Intern
Family Pet Care Center
04.2022 - 03.2023
Shift Lead
Nestle Toll House
01.2020 - 03.2022
Associate of Science - General Studies
Calhoun Community College
High School Diploma -
Elkmont High School
- PT - Phlebotomy Technician
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