Shanna Payne
Altus,OK
Summary
Specialized in managing high-volume coupon programs and discount eligibility across diverse business channels. Experienced in processing various program submissions while ensuring adherence to discount policies. Worked closely with Marketing, Billing, and Finance to facilitate operational campaigns and manage billing processes. Recognized for accuracy and quick problem-solving, with proficiency in platforms like Square, SupportSync, and Shopify.
Overview
20
20
years of professional experience
Work History
Support Operations Specialist
Tactacam
10.2023 - Current
- Provide operational and administrative support for multiple discount, billing, and partner programs, ensuring accurate processing, exceptional service, and smooth coordination across departments.
- Manage and distribute employee coupon codes and discounts.
- Verify employee eligibility and maintain accurate tracking records.
- Provide support for redemption issues or access problems.
- Coordinate setup and validation of Bass Pro coupon codes and discounts.
- Support marketing promotions by creating and maintaining active coupon codes.
- Validate offers for accuracy before campaign launch.
- Collaborate with the marketing team to troubleshoot issues during active campaigns.
- Manage and apply discounts.
- Maintain accurate tracking records.
- Manage Outfitter coupon programs, including issuance and redemption oversight.
- Coordinate with the Outfitter Program team to ensure consistent application of discount policies.
- Review and process applications for the Pro Program.
- Verify credentials, eligibility, and supporting documentation.
- Communicate with applicants regarding status or missing information.
- Process and verify applications for the Outfitter Program.
- Collaborate with the Outfitter team to ensure prompt approvals.
- Handle government program applications and account setup.
- Process billing and invoicing related to government accounts.
- Track and apply marketing credits as directed by the marketing or finance teams.
- Support the management of Amazon-related operational tasks.
- Assist billing agents within the billing team when needed.
- Review and approve refunds over $1,000, ensuring proper authorization and accuracy.
Jr. Data Analyst
Tactacam
03.2023 - 10.2025
- Oversee all the billing needs across 4 different brands within the company, coach and assist agents and employees with their billing needs.
- Handle the day to day billing inquiries.
- Apply discount coupons to each employee in the company.
- Apply discounts for the programs we offer in the company.
- Send invoices to customers in Square and Stripe.
- Collect and process invoices for our programs we offer.
- Process payments in Stripe.
- Handle all refunds within 4 different brands in the company.
- Apply credits for subscriptions that are needed.
- Triage billing tickets within my department.
- Training Material and Processes created to assist our agents.
- Create billing presentations in Canva.
Customer Service Representative/Administrative Assistant
Tactacam / Reveal
08.2022 - 03.2023
- Assist customers with emails and call ins about the products and technical support.
- Greeted customers through inbound/outbound calls.
- Answered customer tickets/emails.
- Resolved customer issues.
- Responded to inquiries and issues.
- Merged tickets/calls in Zendesk.
- Technical support on products.
- Created customers in Oracle Netsuite.
- Created orders for customers in Oracle Netsuite.
- Shipped orders through Oracle Netsuite, ShipStation and SupportSync.
- Sent invoices to customers in Square.
- Collected and processed outstanding invoices.
- Processed payments in Braintree.
- Applied and Deposited payments.
Owner/Operator
Sooner Creations
Altus, USA
11.2021 - 01.2023
- Take orders /collect orders from Shopify online to fill.
- Wholesale to other stores around the area.
- Collect and invoice the stores and customers for each order.
- Marketing and Promoting to find more stores to sell in.
- We make freeze dried candies, vegetables and misc items.
Food Truck Owner
TRUTH
Altus, USA
10.2017 - 11.2021
- Prep for the day and get everything ready to open.
- Supply ordering.
- Booking events and parties.
- Hiring staff and doing payroll.
Plexus Ambassador
Plexus Worldwide
Scottsdale, USA
03.2013 - 07.2015
- Have meetings and parties to inform new clients/customers about the products.
- Sell the products to customers at vendor shows.
- Build a team to run under me, help them succeed in their position as well.
- Cold calling and social media ads to build the team.
CMA
Plantation Village Nursing Center
Altus, USA
01.2010 - 05.2014
- Distributed the resident's medicine.
- Took blood pressure and vitals.
- Helped resident's with their daily needs.
- Helped nurses file charts.
- Ordered medical supplies.
- Help nurses with their daily needs that they can't get done.
CNA - Certified Nursing Assistant
Plantation Village Nursing Center
Altus, USA
01.2010 - 05.2014
- Assisted with baths, feedings and helped them in and out of bed along with their daily activities.
- Help nurses file charts.
- Order medical supplies.
- Helped nurses with their daily needs that they can't get done.
Route Driver
THE OKLAHOMAN
Oklahoma City, USA
03.2006 - 01.2010
- Deliver newspapers to the route customers daily.
- Bill and collect payments from the customers monthly.
- Cold calling to sell subscriptions in the area to build up the route.
Education
CMA -
Southwest Technology Center
Altus, OK08.2013
CNA/HHA -
Southwest Technology Center
Altus, OK01.2010
High school or equivalent -
Tipton High School
Tipton, OK01.2001
Skills
- Google Docs
- Amazon Seller Central
- NetSuite
- Medication Administration
- Sales
- Accounting
- Nursing
- Medical Records
- Technical Support
- Office experience
- Triage
- Billing/Collecting Customers
- Experience Administering Injections
- Stripe payment processing
- Zendesk
- Oracle
- Microsoft Word
Timeline
Support Operations Specialist
Tactacam
10.2023 - Current
Jr. Data Analyst
Tactacam
03.2023 - 10.2025
Customer Service Representative/Administrative Assistant
Tactacam / Reveal
08.2022 - 03.2023
Owner/Operator
Sooner Creations
11.2021 - 01.2023
Food Truck Owner
TRUTH
10.2017 - 11.2021
Plexus Ambassador
Plexus Worldwide
03.2013 - 07.2015
CMA
Plantation Village Nursing Center
01.2010 - 05.2014
CNA - Certified Nursing Assistant
Plantation Village Nursing Center
01.2010 - 05.2014
Route Driver
THE OKLAHOMAN
03.2006 - 01.2010
CMA -
Southwest Technology Center
CNA/HHA -
Southwest Technology Center
High school or equivalent -
Tipton High School