Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Shanna Robinson

Orlando,FL

Summary

Dynamic Pharmacy Technician with a proven track record at Walgreens, excelling in customer service and confidentiality. Skilled in prescription filling, I effectively resolved patient inquiries while maintaining compliance with HIPAA regulations. My strong communication abilities and attention to detail ensure exceptional support in fast-paced environments.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Walgreens
11.2023 - Current
  • Provided exceptional customer service, answering inquiries and resolving issues promptly.
  • Maintained patient records, ensuring confidentiality and compliance with regulations.
  • Utilized pharmacy management software for prescription processing and inventory tracking.
  • Performed data entry for patient profiles, and prescription orders into the pharmacy software system.
  • Supported pharmacy operations by answering phone calls and directing queries appropriately.
  • Monitored prescription refill requests and communicated with patients regarding their status.

Customer Service Representative

Credit Acceptance
09.2022 - 08.2023
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.

Customer service

AT&T Mobility Customer Service
01.2007 - 07.2022
  • Collecting money, taking payments, computer skills, multi-tasking, emails, typing, handling customers issues, de-escalating upset customers, daily company changes, interacting with co-workers, creating presentations, presenting presentations, help co-workers with questions about calls or policies, understanding company goals

Manager, Assistant Manager, Cashier

ExxonMobil
03.2001 - 09.2006
  • Managing employees, daily paperwork, daily use of computer, training employees, making schedules, scheduling meetings, hiring, counting inventory, handling large sums of money, stocking, attend company meetings, implementing company changes and policies, interacting with vendors, setting planograms, sending and receiving company emails, sales, customer service, understanding company goals, multi-tasking

Education

High School Diploma -

Oviedo High School
Oviedo, FL
05-1998

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Valencia Community College
Orlando, FL

Skills

  • Time management
  • Effective communication
  • Confidentiality and HIPAA
  • Prescription filling
  • Interpreting and processing medication orders
  • Customer service, managing employees, typing, working with co-workers
  • Sales, Microsoft Excel and Word, package handling, cash register, handling Cash, checks, and WIC, 10 key touchpad, manager skills, hiring, training
  • Inventory, stocking, receiving deliveries, ordering, scheduling employees
  • Payroll, setting planograms, interacting with vendors, interacting with Managers, daily use of computer and different systems, attend manager Meetings, quick learner, making and presenting presentations, phone Skills, multi-tasking
  • Account Updating
  • Inbound and Outbound Calling

Accomplishments

  • COMMUNICATION Interacting with customer, co-workers, upper management, and vendors
  • Training employees, customer service, presentations
  • LEADERSHIP Managing employees, helping co-workers with policies and changes, relay important information to co-workers to help all achieve company goals, work well with other employees, communication

Certification

Registered Pharmacy Technician license number: RPT121199

Timeline

Pharmacy Technician

Walgreens
11.2023 - Current

Customer Service Representative

Credit Acceptance
09.2022 - 08.2023

Customer service

AT&T Mobility Customer Service
01.2007 - 07.2022

Manager, Assistant Manager, Cashier

ExxonMobil
03.2001 - 09.2006

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Valencia Community College

High School Diploma -

Oviedo High School

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