Summary
Overview
Work History
Education
Skills
Timeline
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Shanna Rough

Millsboro,DE

Summary

Customer focused sales manager that delivers high-quality customer service by accurately assessing client needs and recommending most useful policies and products. Empathetic broker with client experience as guiding principle. Well-connected personnel with track record of leveraging connections to serve clients.

Overview

13
13
years of professional experience

Work History

Insurance Broker

Family First Life
11.2022 - Current
  • Calculated quotes and educated potential clients on insurance options.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Sold term life, final expense, and indexed universal life insurance policies to new and existing customers.
  • Strategized with clients to create customized insurance policy packages while informing clients of investment opportunities to protect assets.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.

Store Manager

Timberland Factory Store
05.2022 - 11.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Store Manager

Rue 21
01.2022 - 05.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.

General Manager

Vera Bradley
05.2018 - 11.2021
  • Excellent engagement with customers
  • Recruit, train and develop store team
  • Analyze business utilizing store reporting
  • Make appropriate decisions based upon business trends
  • Lead stock team to prepare for large incoming shipments
  • Direct leadership team in daily operations of high volume store
  • Partner with peers for ongoing learning and development
  • Scheduling and payroll management
  • Create sell through strategies to maintain visual standards
  • Developed and implemented strategies to increase sales and profitability.

Store Manager

The Children's Place
02.2017 - 05.2018
  • Excellent engagement with customers
  • Exceed monthly credit card goals
  • Recruit and develop top talent
  • Analyze business trends weekly
  • Scheduling and payroll management
  • Partner with DM for additional responsibilities

Store Manager

Gymboree
05.2016 - 02.2017
  • Excellent engagement with customers
  • Recruit, train and develop the store team
  • Lead by example to elevate customer service
  • Daily merchandising of the store
  • Analyze business trends to develop plans for store's success
  • Scheduling and payroll management
  • Deliver positive comps in most KPI'S

Assistant Manager

Marshalls
11.2015 - 05.2016
  • Assist the store manager and management team with daily operations
  • Train, coach and develop staff
  • Customer service
  • Manage front end and back of house
  • Ensure daily receipts are stocked and ready for next day's truck
  • Ensure all communications from HQ are received and completed

Store Manager

Christopher & Banks Outlet
07.2015 - 11.2015
  • Excellent customer relations
  • Networking and recruiting staff for new location
  • Develop new store team to succeed
  • Daily merchandising of the store
  • Strategic planning for freight placement
  • Forecasting and tracking payroll
  • Monitor conversion/develop plans for improvement
  • KPI's consistently above company goal
  • Daily shrink awareness and prevention

Store Sales Manager

The Children's Place
08.2010 - 05.2015
  • Excellent customer service
  • Brand loyalty
  • Networking and recruiting
  • Develop top talent
  • Deliver outstanding execution
  • Strive to achieve monthly sales plans
  • Daily shrink awareness and prevention
  • Best shrink percent in the district
  • Strive to exceed monthly charge goals
  • Forecasting and tracking payroll
  • Increased conversion BP
  • Oversee additional location without Store Manager

Education

Some College (No Degree) - Business Management

Bloomsburg University
Pennsylvania

High School Diploma -

Warrior Run High School
Turbotville, PA
06.1995

Skills

  • CRM Expertise
  • Emerging Coverage
  • Relationship Development Skills
  • Life and Health Insurance Products
  • Underwriting
  • Warm and cold leads development
  • Investment products
  • Commission-based sales
  • Financial planning products

Timeline

Insurance Broker

Family First Life
11.2022 - Current

Store Manager

Timberland Factory Store
05.2022 - 11.2022

Store Manager

Rue 21
01.2022 - 05.2022

General Manager

Vera Bradley
05.2018 - 11.2021

Store Manager

The Children's Place
02.2017 - 05.2018

Store Manager

Gymboree
05.2016 - 02.2017

Assistant Manager

Marshalls
11.2015 - 05.2016

Store Manager

Christopher & Banks Outlet
07.2015 - 11.2015

Store Sales Manager

The Children's Place
08.2010 - 05.2015

Some College (No Degree) - Business Management

Bloomsburg University

High School Diploma -

Warrior Run High School

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Shanna Rough