Shanna Wentworth
Tucson,AZ
Summary
Dynamic hospitality and administrative professional skilled in elevating customer experiences and managing daily operations. Proven track record in training new team members and implementing effective processes, leading to improved service quality and operational efficiency.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Sport Clips
01.2024 - Current
- Delivered customer service, scheduled shifts, managed client communications, drove sales, and maintained records.
- Supported daily store operations and coordinated staff scheduling to ensure smooth workflow.
- Trained new team members on customer service standards and operational procedures to enhance team performance.
- Implemented promotional displays to enhance customer engagement and product visibility.
Cosmetologist
Cost Cutters Family Hair Salon
01.2022 - 01.2024
- Delivered haircut and styling services to diverse clientele, ensuring satisfaction with results.
- Assessed client styles and preferences through consultations, fostering tailored and satisfying experiences.
- Ensured cleanliness and organization of salon tools and workstations, contributing to seamless service delivery.
Cosmetologist
Beauty Is
01.2021 - 01.2022
- Delivered haircut and styling services to diverse clientele, enhancing satisfaction and loyalty.
- Recommended tailored hair care products based on individual client needs for optimal results.
- Conducted safe and efficient scalp treatments and chemical services, ensuring client safety.
- Collaborated with team members to maintain smooth salon operations and service quality.
Assistant Manager / Sales Associate
The Gateway
01.2018 - 01.2021
- Coordinated reservations, guest check-ins, financial tracking, payments, and daily hospitality activities to ensure smooth operations.
- Managed inventory levels and ordered supplies to maintain operational efficiency.
- Trained new employees on company policies and procedures to enhance onboarding experience.
- Facilitated team meetings to discuss goals, challenges, and solutions.
Education
Cosmetology License -
Paul Mitchell The School
Colorado SpringsA.A.S. - Administrative Assistant Studies
Indian Hills Community College
Ottumwa, IASkills
- Front desk operations
- Guest relations management
- Reservations coordination
- Administrative support
- Appointment scheduling
- Customer service excellence
- Microsoft Office Suite proficiency
- Data entry and record keeping
- Cash handling and reconciliation
- Phone and email communication
- Conflict resolution strategies
- CRM software expertise
Timeline
Assistant Store Manager
Sport Clips
01.2024 - Current
Cosmetologist
Cost Cutters Family Hair Salon
01.2022 - 01.2024
Cosmetologist
Beauty Is
01.2021 - 01.2022
Assistant Manager / Sales Associate
The Gateway
01.2018 - 01.2021
Cosmetology License -
Paul Mitchell The School
A.A.S. - Administrative Assistant Studies
Indian Hills Community College