Shanna Willis
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Program Specialist
Devereux Pocono
Newfoundland, Pennsylvania
12.2024 - Current
- Established long and short-term goals for therapeutic services to encourage patient progress.
- Performed assessments to determine individual limitations and strengths.
- Worked with cross-functional teams to achieve goals.
- Developed training materials for staff and volunteers in program delivery.
- Monitored compliance with regulatory standards and organizational policies.
- Collaborated with multidisciplinary teams to address client needs effectively.
- Led team meetings to communicate updates, gather feedback, and align on goals.
- Assisted in developing strategies to ensure that the organization is fully compliant with current HIPAA standards.
House Manager
Home Business
Tobyhanna, Pennsylvania
06.2019 - Current
- When reviewing my resume, you might notice a gap in employment. My absence is due to me taking time to care for my children. My child-rearing experience has enhanced my talents in leadership, teamwork, determination, and prioritization as I managed multiple schedules, trained others, enforced rules and provided around-the-clock care. I am now settled and prepared to get back into the workforce.
Lead Activities Coordinator
Independence 360
Whippany, NJ
04.2016 - 09.2017
- Helped clients to build and recognize strengths and self-worth.
- Delivered positive reinforcement to adult learners to overcome obstacles and become more confident.
- Coached clients on interpersonal skills, active listening and nonverbal communication.
- Taught clients about job search techniques and interview skills.
- Supervised developmentally delayed adults in usage of assistive technologies within program environment to help them maximize benefits from such equipment.
- Guided clients through transition to independent living within community.
- Safeguarded client privacy with strict adherence to HIPAA protocols.
Paraprofessional
Colonial IU
TOBYHANNA, PA
03.2018 - 06.2019
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Supported students throughout academic instruction and assignments.
- Applied positive reinforcement to redirect negative behaviors.
- Customized small group and individual classroom activities based on differentiated learning needs.
- Implemented behavior management plans to maintain a positive learning environment.
- Recorded and maintained accurate student records and progress reports.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
Paraprofessional
Celebrate The Children
Denville, NJ
01.2012 - 04.2016
- Applied positive reinforcement to redirect negative behaviors.
- Supplied one-on-one attention to each student during group activities.
- Offered students personalized educational, behavioral and emotional support.
- Communicated and collaborated well with educators from various grade levels.
- Planned and led activities to develop students' physical, emotional and social growth.
- Supported students throughout academic instruction and assignments.
- Communicated confidential details about student behavior and performance with parents and authorized parties.
- Assisted with implementation of student's individualized IEP at discretion and direction of teachers and administrators.
- Evaluated individual student needs and assessed academic and social situations to address challenges and goals.
- Maintained focused, inclusive and supportive learning environments.
Education
Bachelor of Science - Psychology
Capella University
Minneapolis, MN08.2022
Skills
- Verbal and Written Communication
- Effective Communication
- Calm and Patient Demeanor
- Organization and Prioritization
- Attention to Detail
- Collaboration and Teamwork
- Punctual and Dependable
- Computer and Microsoft Office Skills
- Interpersonal and Communication Skills
- Creating a Safe Learning Environment
- Crisis Intervention
- HIPAA knowledge
- Customer Service
- Phone Etiquette
Timeline
Program Specialist
Devereux Pocono
12.2024 - Current
House Manager
Home Business
06.2019 - Current
Paraprofessional
Colonial IU
03.2018 - 06.2019
Lead Activities Coordinator
Independence 360
04.2016 - 09.2017
Paraprofessional
Celebrate The Children
01.2012 - 04.2016
Bachelor of Science - Psychology
Capella University