Shanna-Kay Lewis
Restaurant Attendant
Jamaica,Saint Mary
Summary
Customer-focused hospitality professional in both guest service and reception within various customers centered environments.Recognized for strong communication skills and delivering outstanding guest experiences. Eager to contribute strong organizational and interpersonal skills to a receptionist role while continuing to grow within the company.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Conduent Call Center
05.2022 - 04.2025
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Cross-trained and provided backup support for organizational leadership.
- Manage over 100 customer calls per day.
Customer Service Representative
IBEX Global
08.2021 - 05.2022
- Updated account information to maintain customer records.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed over 80 customer calls with minimal wait times.
Cashier
McDonald's Super-save
12.2020 - 03.2021
- Worked closely with the shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
Cashier
Audrey Distributer
05.2018 - 07.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering the store and responded promptly to customer needs.
- Stocked, tagged, and displayed merchandise as required.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
Receptionist
LP Martin Funeral Home
12.2017 - 05.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Certificate - Basic Safety Training
Caribbean Maritime University
Jamaica 05-2024
Certificate - Crowd Management
Caribbean Maritime University
Jamaica03-2024
Certificate - Security Awareness
Caribbean Maritime University
Jamaica 03-2024
Certificate - Crisis Management
Caribbean Maritime University
Jamaica 03-2024
Diploma - Nursing
Career Nursing International
St. Ann01.2020
High School Diploma -
Brimmer Vale High School
St. Mary01.2017
Skills
Customer Service
Communication Skills
Active Listening
Critical Thinking
Computer Proficiency
Timeline
Customer Service Representative
Conduent Call Center
05.2022 - 04.2025
Customer Service Representative
IBEX Global
08.2021 - 05.2022
Cashier
McDonald's Super-save
12.2020 - 03.2021
Cashier
Audrey Distributer
05.2018 - 07.2018
Receptionist
LP Martin Funeral Home
12.2017 - 05.2018
Certificate - Basic Safety Training
Caribbean Maritime University
Certificate - Crowd Management
Caribbean Maritime University
Certificate - Security Awareness
Caribbean Maritime University
Certificate - Crisis Management
Caribbean Maritime University
Diploma - Nursing
Career Nursing International
High School Diploma -
Brimmer Vale High School