Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Shannae Brown

The Bronx,NY

Summary

My objective is to enhance the company`s overall performance by work assiduously towards meeting the company`s goals, thus making a positive contribution to the sustainable growth and development of any establishment to which I am employed. I intend to serve with distinction and to strive for excellence with a team that enhances the company`s success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Enlisted Soldier

United States Army National Guard
Olean, NY
08.2025 - Current
  • Conducted drills to ensure operational readiness and compliance with safety protocols.
  • Assisted in maintaining equipment and weapon systems to uphold functionality.
  • Collaborated with team members to execute mission objectives efficiently.
  • Participated in physical training programs, promoting fitness and preparedness.

Customer Service Manager

Braids Experts by Mimi
The Bronx, NY
06.2023 - 09.2025
  • Scheduling hair appointments
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of stylist and fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Senior Western Union Agent Representative

New World Capital
St Johns Antigua
06.2019 - 09.2022
  • Managed customer inquiries, providing prompt and accurate information to enhance satisfaction.
  • Coordinated communication between clients and internal teams to streamline service delivery.
  • Developed training materials for new representatives, fostering consistent onboarding practices.
  • Implemented process improvements that reduced response times by optimizing workflows.

Education

Bachelor of Science - Banking And Finance And Economics

University of The West Indies
Kingston Jamaica
11-2018

Skills

  • Positive attitude
  • Teamwork and loyalty
  • Military discipline
  • Team supervision
  • Strong work ethic
  • Physical fitness

Certification

WFSM -Plumbing and Fixtures

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Gym Workouts
  • Enjoy hobbies that combine physical activity with outdoor exploration

Timeline

Enlisted Soldier

United States Army National Guard
08.2025 - Current

Customer Service Manager

Braids Experts by Mimi
06.2023 - 09.2025

Senior Western Union Agent Representative

New World Capital
06.2019 - 09.2022

Bachelor of Science - Banking And Finance And Economics

University of The West Indies
Shannae Brown