- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Gym Workouts
- Enjoy hobbies that combine physical activity with outdoor exploration
Shannae Brown
The Bronx,NY
Summary
My objective is to enhance the company`s overall performance by work assiduously towards meeting the company`s goals, thus making a positive contribution to the sustainable growth and development of any establishment to which I am employed. I intend to serve with distinction and to strive for excellence with a team that enhances the company`s success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Enlisted Soldier
United States Army National Guard
Olean, NY
08.2025 - Current
- Conducted drills to ensure operational readiness and compliance with safety protocols.
- Assisted in maintaining equipment and weapon systems to uphold functionality.
- Collaborated with team members to execute mission objectives efficiently.
- Participated in physical training programs, promoting fitness and preparedness.
Customer Service Manager
Braids Experts by Mimi
The Bronx, NY
06.2023 - 09.2025
- Scheduling hair appointments
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of stylist and fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Senior Western Union Agent Representative
New World Capital
St Johns Antigua
06.2019 - 09.2022
- Managed customer inquiries, providing prompt and accurate information to enhance satisfaction.
- Coordinated communication between clients and internal teams to streamline service delivery.
- Developed training materials for new representatives, fostering consistent onboarding practices.
- Implemented process improvements that reduced response times by optimizing workflows.
Education
Bachelor of Science - Banking And Finance And Economics
University of The West Indies
Kingston Jamaica11-2018
Skills
- Positive attitude
- Teamwork and loyalty
- Military discipline
- Team supervision
- Strong work ethic
- Physical fitness
Certification
WFSM -Plumbing and Fixtures
Interests
Timeline
Enlisted Soldier
United States Army National Guard
08.2025 - Current
Customer Service Manager
Braids Experts by Mimi
06.2023 - 09.2025
Senior Western Union Agent Representative
New World Capital
06.2019 - 09.2022
Bachelor of Science - Banking And Finance And Economics
University of The West Indies