Shannah Ford
Daingerfield
Summary
Dynamic Office Manager with a proven track record at Durrum Chiropractic Clinic. Skilled in customer relations and conflict management, I successfully trained staff and maintained confidentiality while improving operational efficiency. Adept at account reconciliation, I fostered strong relationships, ensuring client satisfaction and retention.
Overview
9
9
years of professional experience
Work History
Office Manager
Durrum Chiropractic Clinic
03.2017 - Current
- Streamlined office operations to enhance patient scheduling and team proficiency.
- Oversaw billing processes, ensuring accuracy of invoices and timely payment collection from patients.
- Trained new administrative staff on clinic policies and software applications, fostering team productivity.
- Handled sensitive information with discretion.
- Served as a liaison between upper management and staff members, facilitating open channels of communication.
Account Manager
Bockmon Insurance
11.2022 - 09.2024
- Conducted regular reviews of client accounts, identifying opportunities for additional coverage or services.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Improved team productivity by implementing best practices in organization and time management.
- Provided administrative support to various teams, enhancing interdepartmental communication.
Education
Associate of Science - Physical Education
Northeast Texas Community College
Mount Pleasant, Texas, TX12-2008
Skills
- Customer relations
- Conflict management
- Employee training
- Clear oral/written communication
- Policy implementation
- Scheduling and calendar management
- Administrative support
- Document management
- Clerical support
- Account reconciliation
- Relationship building
- Staff management
Timeline
Account Manager
Bockmon Insurance
11.2022 - 09.2024
Office Manager
Durrum Chiropractic Clinic
03.2017 - Current
Associate of Science - Physical Education
Northeast Texas Community College