Summary
Overview
Work History
Education
Skills
Timeline
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Shannah Marlow

Dayton ,OH

Summary

Im a dedicated hospitality professional with a strong work ethic and exceptional customer service skills. Proven success at Roosters in enhancing guest experiences through effective multitasking and team collaboration. Sever has been the easiest and most proficient when it comes to serving people. Skilled in cash handling and order management, consistently fostering warm relationships with customers to drive satisfaction. Very kind and understanding and driven to anything I put my mind to.

Overview

5
5
years of professional experience

Work History

Server/Hostess

Roosters
08.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.

Crew Member

Mcdonalds
05.2021 - 03.2022
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Cashier

Walmart
08.2020 - 01.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Education

Associate Degree In Science -

Cincinnati State Technical And Community College
Cincinnati, OH

Stebbins High School
Riverside OH
05.2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service
  • Great Memory
  • Customer service
  • Safe food handling
  • Team collaboration
  • Table bussing
  • Dining area maintenance
  • Allergy awareness
  • Order management

Timeline

Server/Hostess

Roosters
08.2023 - Current

Crew Member

Mcdonalds
05.2021 - 03.2022

Cashier

Walmart
08.2020 - 01.2021

Associate Degree In Science -

Cincinnati State Technical And Community College

Stebbins High School

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Shannah Marlow