Shanna Williams
Salisbury,NC
Summary
Exceptional customer service professional with extensive knowledge and experience. Detail-oriented professional with a proven track record in implementing and managing anti-money laundering strategies, leveraging analytical skills to detect and prevent financial crimes. Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pediatric Behavioral Health Specialist II
A Place of My Own
10.2022 - Current
- Providing direct care and supervision to residents, implementing treatment plans developed by mental health professionals, administering medication as prescribed, facilitating therapeutic activities and group sessions, maintaining a safe and supportive environment, documenting residents' progress and behaviors, communicating with parents or guardians, collaborating with interdisciplinary teams, and addressing crisis situations effectively while ensuring the well-being and dignity of the children in care
- I also assist residents with assisting residents in daily living activities, such as meal preparation, personal hygiene, and recreational outings, while fostering a nurturing and empowering atmosphere conducive to growth and healing
Sr Enterprise Sanction Analyst
Ally Bank
09.2020 - Current
- Conducted comprehensive sanction screening and due diligence for high-risk clients and transactions, ensuring compliance with domestic and international regulations
- Analyzed complex financial transactions and client profiles to identify potential risks and suspicious activities related to sanctions
- Developed and implemented effective sanction risk assessment strategies and reporting protocols, improving the accuracy and efficiency of compliance processes
- Collaborated with internal teams and regulatory bodies to address and resolve compliance issues, ensuring alignment with evolving legal requirements
- Prepared detailed reports and documentation for regulatory audits, demonstrating adherence to sanction policies and procedures
- Utilized advanced analytical techniques and compliance protocols to mitigate financial risks and ensure regulatory compliance in anti-money laundering efforts
Sr Deposit Care Consultant II
Ally Bank
02.2019 - 09.2020
- Daily responsibilities consist of creating new bank accounts for customers, verifying outgoing wires and customers information, verifying customer incoming and outgoing financial transfer
- Assisting customer via chat, email and phone with banking questions account verifications
- Assisting my fellow collages with their banking questions following under Supervising instructions
Billing Specialist II
LabCorp
08.2017 - 03.2019
- Handling invoice billing complaints and discrepancies, issuing credit memos when necessary
- Assisted clients with the collection of payments from outstanding accounts receivable on a monthly basis
- Assisting with ordering COVID-19 test and setting up patients accounts
Education
Bachelor's Degree - Healthcare Administration
Winston-Salem State University
Winston-Salem, NC09.2024
Associates Degree - Healthcare Administration
Guilford Technical Community College
Greensboro, NC05.2024
High School Diploma -
Northeast Guilford High School
Greensboro, NC01.2014
Skills
- Anti-Money Laundering
- Financial Analysis
- OFAC Regulations
- Data Analytics
- Microsoft Excel
- Written and Oral Communication
- Suicide Risk Assessment
- Dialectical Behavior Therapy
- Secure confidential data collection, documentation & storage
- Analytical Thinking
- Documentation And Reporting
- Risk Assessment Development & Analysis
Certification
- Medication Aide, 01/05/2022, Present
- North Carolina Notary Public, 06/01/22, 06/01/27
- Human Resource Certification, 02/01/23, Present
- CPR Certification, 10/01/23, 10/01/25
- BCAP - Board Certified Autism Professional, 01/05/2022, Present
Groups
- Business Law Administration Course, 01/01/22, 06/01/23, A course designed to learn about our legal system including statutes and regulations that affect individuals daily in a variety of ways.
Timeline
Pediatric Behavioral Health Specialist II
A Place of My Own
10.2022 - Current
Sr Enterprise Sanction Analyst
Ally Bank
09.2020 - Current
Sr Deposit Care Consultant II
Ally Bank
02.2019 - 09.2020
Billing Specialist II
LabCorp
08.2017 - 03.2019
Associates Degree - Healthcare Administration
Guilford Technical Community College
High School Diploma -
Northeast Guilford High School
Bachelor's Degree - Healthcare Administration
Winston-Salem State University
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