Summary
Overview
Work History
Education
Skills
References
Additionalpositions
Timeline
Generic

Jessenia Belis

Kissimmee,FL

Summary

I am seeking a challenging position to leverage fraud prevention and risk management expertise. Analytical and detail-oriented Fraud Prevention Specialist with 3 years of experience in the banking industry. Detected and prevented fraud by conducting investigations, executing risk mitigation strategies, and collaborating with cross-functional teams to safeguard organizational assets and ensure compliance Skilled in identifying, investigating, and resolving complex financial frauds with a background as Fraud Investigator. Possess strong analytical skills to detect discrepancies and inconsistencies in financial documents and transactions. Capable of utilizing advanced technology tools for data analysis and evidence gathering. Contributed to reducing fraud losses by preventive measures and conducting thorough investigations leading to successful resolution of fraudulent activities.

Overview

5
5
years of professional experience

Work History

Escalated Complaints Representative II

Wells Fargo Bank N.A.
Orlando, FL
02.2022 - 07.2023

Responded to Wells Fargo consumer-filed complaints of denied fraud claims, such as ACH, Zelle transfers, online wire, online bill payment, ATM, check, and debit card claims.

Conducted comprehensive fraud investigations, utilizing various tools, systems, and cross-functional teams to identify the validity of a denied fraud claim.

Prepared detailed investigative reports for each complaint filed regarding a denied fraud claim, to present findings and finalize research to determine whether the fraud claim continues to be rejected or overturned.

Completed research of all filed complaints within the required time frame of banking regulations.

Knowledge of banking regulations such as Regulation CC, E, D, Data Access Laws, ADA, AML/BSA, Regulation E, Regulation D, and the Bank Secrecy Act.

Maintained up-to-date knowledge of industry trends, emerging fraud patterns, and regulatory requirements to address fraud risk, wire fraud, check fraud, and electronic money transfer scams via Zelle.

Achieved and maintained quality assurance scores based on meeting Taxonomy guidelines, SLAs' guidance, and all regulatory consent by the CFB, with resolutions quality above 98%.

Small Business Banking Analyst

Wells Fargo Bank N.A.
Orlando, FL
05.2020 - 07.2021

Analyzed complex datasets to extract actionable insights that informed strategic decision-making.

Ensured adherence to regulatory requirements during case research, and conducted audits.

Evaluated potential risks through detailed assessments to enhance organizational safety and operational effectiveness.

Performed in-depth financial analysis to support investigative reports. Conducted investigation and analysis for business customer complaints about denied fraud claims, such as ACH, online wires, online bill payments, ATM, check fraud, and business debit card claims.

Knowledge of banking regulations such as UDAAP, ADA, Regulation CC, and Reg. E.

Performed quality audits on recorded calls using the NICE system call review, Splunk, and various databases as part of research and analysis for business customer complaints.

Personal/Small Business Banker

Axiom Bank
Orlando, FL
09.2019 - 05.2020

Devised innovative sales strategies to enhance market penetration and drive revenue growth.

Acquired in-depth knowledge of financial products to provide clients with informed recommendations.

Cultivated strong customer relationships by delivering exceptional service and support throughout sales.

Executed loan processing tasks efficiently to ensure timely approvals and compliance with regulations.

Performed comprehensive risk assessments to evaluate potential threats, and implement mitigation strategies.
Complied with BSA requirements and performed document screening, such as UAR and SAR reports, under the

AML guidelines to prevent money laundering transactions.

Regularly monitored business and consumer accounts to verify fraudulent activity.

Branch Financial Service Representative

TD Bank
New York, NY
06.2018 - 04.2019

Developed customized financial strategies for customers to meet their financial goals, such as retirement planning utilizing annuities, IUL policies, and IRA accounts

Executed loan processing activities to ensure timely approvals and compliance with regulatory standards.

Performed detailed risk assessments to identify and mitigate potential financial vulnerabilities.

Facilitated transaction processing to enhance efficiency and maintain accurate financial records.

Assisted financial advisors by preparing reports and analyses to support client investment strategies.

Managed customer accounts by providing timely support and resolving inquiries to enhance satisfaction.

Cultivated strong client relationships through effective communication and personalized service.

Collaborated with cross-functional teams such as the TD Bank wealth specialist team to assist affluent clients with current and future financial needs.

Actively participated in networking events to expand client base and promote bank services.

Achieved and exceeded monthly sales targets while maintaining high customer satisfaction.

Education

High School Diploma -

Holy Trinity School
Dominican Republic
09-2004

Skills

  • Client services
  • Account servicing
  • Patriot act compliance
  • Customer due diligence
  • Enhanced due diligence
  • Anti-money laundering
  • Wire transfer analysis
  • Financial investigation
  • AML regulations
  • Sanctions screening
  • Know your customer
  • Bank secrecy act
  • Transaction monitoring
  • Compliance auditing
  • Suspicious activity reporting
  • Compliance training
  • Regulatory reporting
  • Audit support
  • Anti-money laundering compliance
  • Bank secrecy act compliance
  • Documentation review
  • Regulatory agency applications
  • Risk management
  • Regulatory policies
  • Industry awareness
  • Fraud prevention
  • Risk level determination
  • Fraud patterns
  • Account information review
  • Fraud detection
  • Trend analysis
  • Dispute resolution
  • Fraud identification
  • Verbal and written communication
  • Banking operations
  • Financial records review

References

Available upon request

Additionalpositions

  • Territory Sales Representative, Spectrum, Orlando, FL
  • Sales Consultant/ Key Holder, Viva Movil, Orlando, FL
  • Data Consultant, Flextronics (Verizon Wireless Contractor), Orlando, FL
  • Floor Lead, Verizon International Telecommunications, Orlando, FL

Timeline

Escalated Complaints Representative II

Wells Fargo Bank N.A.
02.2022 - 07.2023

Small Business Banking Analyst

Wells Fargo Bank N.A.
05.2020 - 07.2021

Personal/Small Business Banker

Axiom Bank
09.2019 - 05.2020

Branch Financial Service Representative

TD Bank
06.2018 - 04.2019

High School Diploma -

Holy Trinity School
Jessenia Belis