Shanna Melissa Edwards
Seagrove,NC
Summary
Enthusiastic professional communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.
Healthcare professional with robust background in delivering high-quality patient care in home settings. Adept at fostering supportive environment and ensuring patient comfort. Known for collaborative teamwork and adaptability to changing care requirements. Proficient in patient care, medication management, and emotional support.
Overview
20
20
years of professional experience
Work History
Home Health Aide
Edwards Home Health
Seagrove, NC
04.2025 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes in health status to healthcare professionals.
- Administered medications according to prescribed schedules, maintaining accuracy in dosages.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Medical Receptionist
Seagrove Medical Clinic
Seagrove, NC
04.2024 - Current
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Verified patient's insurance coverage prior to appointment.
- Called patients to confirm scheduled appointments and obtain additional details.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Monitored office supplies inventory and placed orders when necessary.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Processed referrals for specialist care when requested by physicians or patients.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Took messages from patients and promptly relayed to appropriate staff.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Straightened up waiting room to maintain neat and organized space.
- Informed patients of financial responsibilities prior to rendering services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Retail Manager
Creative Pool Builders
Asheboro, NC
12.2018 - 11.2023
- Staged merchandise and stocked sales floor to stimulate impulse sales.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted regular meetings with team members to discuss progress towards objectives.
- Developed loyalty programs to increase customer retention and sales.
- Resolved conflicts among staff, maintaining a harmonious workplace.
- Oversaw inventory management, including ordering, receiving, and stock optimization.
- Recruited, interviewed and hired qualified candidates for open positions.
- Utilized CRM systems to manage customer relationships and personalize service.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Optimized supply chain processes to ensure timely delivery of products.
- Negotiated with suppliers to secure advantageous terms and pricing.
- Monitored store security systems to protect against theft or vandalism.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Met or exceeded fiscal sales goals, maximizing operating budgets.
- Implemented new policies and procedures to improve efficiency.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
- Maintained store staff by recruiting, orienting and training employees.
- Resolved customer complaints in a timely manner with a focus on satisfaction.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
- Handled customer service issues, ensuring customer satisfaction and loyalty.
- Performed regular price checks on competitor stores in order to remain competitive.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed sales figures regularly to determine staffing needs during peak times.
- Attended trade shows, conferences, and other industry events to stay current with trends.
- Fostered a positive work environment, encouraging teamwork and employee engagement.
Substitute Teacher, K-12
Fayetteville Street Christian School
Asheboro, NC
09.2017 - 12.2018
- Delivered effective instruction across diverse subjects in K-12 settings.
- Adapted lesson plans to meet varied student needs and learning styles.
- Managed classroom behavior to create a positive learning environment.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Receptionist
Bill Plemmons RV
Rural Hall, NC
08.2015 - 09.2017
- Performed data entry tasks into various computer systems accurately and promptly.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted customers, answered general questions and directed to appropriate locations.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Scheduled space or equipment for special programs, meetings and conferences.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
CNA
Willowbrook Healthcare
Yadkinville, NC
12.2005 - 08.2012
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Answered patient call signals and signal lights to determine patients' needs.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Reported changes in patient conditions to registered nurse or physician.
- Documented patient care services by charting in designated areas.
- Transported residents within the facility as needed.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Planned and served meals and snacks to patients according to prescribed diets.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Monitored food intake and output as directed by nursing staff.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Distributed drinking water and nourishment to residents.
- Helped residents walk with or without self-help devices.
- Collected specimens from patients for laboratory testing purposes.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Used mobility devices to transport patients.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Reminded patients to take prescribed medications or nutritional supplements.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
Education
Some College (No Degree) - CNA
Surry Community College
Dobson, NCSome College (No Degree) - Basic Life CPR
Randolph Community College
Asheboro, NCHigh School Diploma -
Faith Christian School
Ramseur, NC05-1997
Skills
- Patient scheduling
- Insurance verification
- Medical records management
- Electronic health records
- Appointment confirmation
- Financial processing
- Customer service
- Time management
- Attention to detail
- Typing and filing
- Patient relations
- Referral verification
- Professionalism
Timeline
Home Health Aide
Edwards Home Health
04.2025 - Current
Medical Receptionist
Seagrove Medical Clinic
04.2024 - Current
Retail Manager
Creative Pool Builders
12.2018 - 11.2023
Substitute Teacher, K-12
Fayetteville Street Christian School
09.2017 - 12.2018
Receptionist
Bill Plemmons RV
08.2015 - 09.2017
CNA
Willowbrook Healthcare
12.2005 - 08.2012
Some College (No Degree) - Basic Life CPR
Randolph Community College
High School Diploma -
Faith Christian School
Some College (No Degree) - CNA
Surry Community College
Education and Training
other,other,other