Shannan Copley
Romulus,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Veterinary Technician/Shelter Manager
The Humane Society Of Monroe County
02.2020 - 05.2022
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Administered medications to animals in treatment and documented changes in condition.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Patient Care Representative
Loving Care Home Care
01.2015 - 03.2022
- Maintained confidentiality of patient data and condition to safeguard health information.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Responded to patient queries and concerns concerning insurance coverages and deductibles.
- Handled prescription refill requests.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
Oscar A. Carlson High School
Rockwood, MI06.2015
Skills
- Records Preparation
- Clerical Support
- Staff Training
- Call Center Operations
- Problem-Solving Ability
- Recordkeeping Strengths
- Quality Control
- Work Order Generation
- Asset Recovery
Timeline
Veterinary Technician/Shelter Manager
The Humane Society Of Monroe County
02.2020 - 05.2022
Patient Care Representative
Loving Care Home Care
01.2015 - 03.2022
High School Diploma -
Oscar A. Carlson High School
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