Shannan Sawyer
St. Petersburg,FL
Summary
Dynamic Office Manager at Talon Plumbing with a proven track record in enhancing operational efficiency and compliance auditing. Skilled in customer relationship management and employee training, I successfully streamlined service appointments and improved communication, resulting in a 20% increase in customer satisfaction. Committed to excellence and fostering team collaboration. Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Office Manager
Talon Plumbing
Clearwater, Florida
04.2023 - Current
- Managed daily office operations and ensured efficient workflow in a plumbing company.
- Coordinated schedules for technicians and streamlined service appointments for customers.
- Maintained accurate records of customer interactions and service requests in the database.
- Implemented office policies to enhance communication among staff and improve efficiency.
- Trained new employees on office procedures and customer service protocols effectively.
- Facilitated communication between field staff and management to resolve operational issues.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Reviewed files and records to obtain information and respond to requests.
- Coded and entered daily invoices with in-house accounting software.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Reviewed compliance documents to ensure adherence to regulations and standards.
- Conducted audits to identify areas of non-compliance within the organization.
- Collaborated with departments to implement effective compliance strategies.
- Monitored changes in laws and regulations affecting company operations.
Accounts Receivable Clerk
Talon Plumbing
Clearwater, FL
08.2022 - 03.2023
- Processed customer invoices using accounting software while maintaining accurate records.
- Managed payment collections, ensuring timely resolution of outstanding accounts.
- Reviewed account discrepancies and coordinated promptly with clients to resolve issues.
- Prepared monthly financial reports detailing accounts receivable status for management review.
Cashier
Madison Foods
05.2010 - 07.2022
- Handled customer service for all customers and vendors, bagged groceries, and counted down tills at end of shift.
Deli Assistant Manager
Madison Foods
05.2010 - 07.2022
- As assist manger was responsible for assisting in the total operation of the Bakery and Deli department.
- Responsible for supervising all Bakery and Deli Staff in the absence of manager, ensuring that quality standards for all products were meet.
- Helped in creating a diverse menu for all products.
- Handled customer complaints.
On Boarding Rep for Human Resources
Madison Foods
05.2010 - 07.2022
- Completed all new hire paperwork for incoming employees, handled all benefits including signing employee up, new contracts with benefit providers, all billing issues.
- Completed all termination paperwork for employees, created job descriptions for all positions.
- Interviewed potential new hirers, employment verification.
Customer Service Representative
W.I.S.C./ Waste Integrated
11.2003 - 03.2010
- Took incoming calls from clients regarding trash services and recycling needs, forward he calls to the proper hauler or recycler for services.
Escalations Representative
W.I.S.C./ Waste Integrated
11.2003 - 03.2010
- Calls that were escalated due to not being able to be handled by Customer Service were escalated examples no service, needed to order repairs on equipment.
Account Manager
W.I.S.C./ Waste Integrated
11.2003 - 03.2010
- Managed a specific client, assisted with billing of services, working with other departments to assist with finding best service providers, worked on accounting issues with various haulers and recyclers, handled all locations and corporate offices for the client as first point of contact.
Client Status
Prostaff /Web MD
03.2003 - 11.2003
- Received incoming calls from clients regarding enrollment and training.
Account Manager
Prostaff /Web MD
03.2003 - 11.2003
- Served as single point of contact for clients to help get there services activated, trained and assist in working with them and other departments to help the clients get faster resolution.
Data Entry Clerk
Concentra/ Ablest Staffing
01.2002 - 01.2003
- Keyed high volumes of medical bills pertaining to Workers Comp.
Escalation Rep
Verizon Wireless
02.2001 - 10.2001
- My duties consisted of taking supervisory calls and help desk for the Customer Service Center.
Customer Service Rep
Verizon Wireless
07.1998 - 08.2001
- Handled inbound and outbound calls regarding wireless products and services, customer billing statement, answer technical question regarding equipments, activating new customers.
OJT Assistant
Verizon Wireless
08.2000 - 02.2001
- Training department assisted with on the job training and taking escalated calls for trainees.
Medical Records Clerk
Home Health Corporation of America/ Interim Staffing
07.1997 - 04.1998
- My duties consisted of medical coding, filing medical records and handling DME approvals.
Front desk Clerk
Holiday Inn Downtown
09.1996 - 06.1997
- I handled high volume PBX, assisted with concierge services, auditing, was required to handle large amount of cash.
- I also dealt with escalated guest.
Education
Diploma - General
Eastlake High School
Brenau University
Concorde Career Institute
Skills
- Office administration
- Project management
- Invoice processing
- Compliance auditing
- Customer relationship management
- Team leadership
- Document notarization
- Record management
- Customer communication
- Accounts receivable
- Financial reporting
- Problem solving
- Attention to detail
- Employee training
- Document verification
- Affidavit preparatio
- Notarial acts
- Mobile notary services
- Signature authentication
- Recordkeeping skills
Certification
- Notary for State of Florida
Timeline
Office Manager
Talon Plumbing
04.2023 - Current
Accounts Receivable Clerk
Talon Plumbing
08.2022 - 03.2023
Cashier
Madison Foods
05.2010 - 07.2022
Deli Assistant Manager
Madison Foods
05.2010 - 07.2022
On Boarding Rep for Human Resources
Madison Foods
05.2010 - 07.2022
Customer Service Representative
W.I.S.C./ Waste Integrated
11.2003 - 03.2010
Escalations Representative
W.I.S.C./ Waste Integrated
11.2003 - 03.2010
Account Manager
W.I.S.C./ Waste Integrated
11.2003 - 03.2010
Client Status
Prostaff /Web MD
03.2003 - 11.2003
Account Manager
Prostaff /Web MD
03.2003 - 11.2003
Data Entry Clerk
Concentra/ Ablest Staffing
01.2002 - 01.2003
Escalation Rep
Verizon Wireless
02.2001 - 10.2001
OJT Assistant
Verizon Wireless
08.2000 - 02.2001
Customer Service Rep
Verizon Wireless
07.1998 - 08.2001
Medical Records Clerk
Home Health Corporation of America/ Interim Staffing
07.1997 - 04.1998
Front desk Clerk
Holiday Inn Downtown
09.1996 - 06.1997
Diploma - General
Eastlake High School
Brenau University
Concorde Career Institute