Shannan Ly
Fort Worth
Summary
Dedicated professional with a strong background in customer service and problem-solving. Known for fostering client relationships and ensuring satisfaction through attention to detail and effective communication.
Reliable delivery professional with extensive experience in customer service and teamwork. Proven ability to enhance operational efficiency while maintaining safety standards and building strong client relationships.
I enjoy talking to customers and helping them with their needs even if it's out of the way. If my job is to help make it easier for them I will do my best.
Overview
2027
2027
years of professional experience
Work History
Walmart In Home Driver
Walmart
Saginaw, TX
08.2022 - Current
- Operated delivery vehicles to transport goods efficiently across designated routes.
- Ensured compliance with safety regulations and company policies during all driving activities.
- Conducted routine vehicle inspections to maintain optimal performance and safety standards.
- Collaborated with team members to streamline loading and unloading processes, enhancing productivity.
- Provided exceptional customer service while delivering products, addressing inquiries or concerns proactively.
- Trained new drivers on best practices for safe driving and efficient route navigation.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Total Loss Adjuster
Manpower Staffing
Irving, TX
- Issued payouts to claimants.
- Documented all findings in concise reports.
- Examined photographs and surveillance and any other documents relating to claims.
- Make outbound calls towards COPART and to the customers.
Game Card Seller
State Fair
State Fair Of Texas
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
- Collaborated with team members to restock inventory, supporting operational efficiency.
- Implemented promotional displays that increased customer engagement and sales interest.
Cashier
Taco Casa
Denton, TX
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, ensuring positive dining experiences.
- Maintained cleanliness and organization of workstations and dining area.
- Collaborated with team members to meet peak service demands effectively.
- Adhered to food safety standards and company policies consistently.
- Trained new cashiers on operational procedures and customer service techniques.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Deli Clerk
Kroger
Mansfield, TX
- Operated deli equipment to prepare and slice meats and cheeses accurately.
- Provided exceptional customer service by assisting with product selections and inquiries.
- Maintained cleanliness and organization of the deli area to meet health standards.
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
- Collaborated with team members to ensure efficient service during peak hours.
- Adhered to food safety regulations while preparing and storing deli products.
- Trained new employees on deli procedures and customer service protocols effectively.
- Enhanced product displays to promote sales and improve customer experience consistently.
- Greeted customers at counter to fulfill requests and answer questions.
- Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
Education
High School Diploma -
Maypearl High School
Maypearl, TXSkills
- Claims handling
- Claims process explanation
- Teamwork
- Customer service
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Excellent communication
- Active listening
- Claims processing
- Relationship building
- Appointment scheduling
- Professionalism
Languages
English
Professional Working
Interests
- I enjoy helping others and giving back to the community
- Video Gaming
- Crafting and DIY Projects
- I have a passion for photography and editing photos
- Fashion and Style
- Interior Design
- Digital Art and Animation
- Drawing and Painting
Timeline
Walmart In Home Driver
Walmart
08.2022 - Current
Total Loss Adjuster
Manpower Staffing
Game Card Seller
State Fair
Cashier
Taco Casa
Deli Clerk
Kroger
High School Diploma -
Maypearl High School