Shannay Murphy-Smith
Wahiawa,HI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Professional with solid background in customer interaction and support. Skilled in problem-solving, communication, and maintaining positive client relationships. Strong focus on teamwork, adaptability, and achieving results. Known for reliability, flexibility, and proactive approach in dynamic environments.
Qualified Desired Position with strong background in providing nurturing and supportive care to children. Successfully assisted in creating engaging activities and maintaining safe environment. Demonstrated skills in effective communication and patience.
Childcare professional with proven ability to create stimulating and safe environment for children. Provides reliable support in developing age-appropriate activities, fostering social and cognitive growth. Thrives in team settings and adapts to changing needs, showcasing excellent organizational and interpersonal skills.
Childcare professional with proven experience in nurturing young minds and fostering safe, engaging environment. Adept at supporting developmental milestones, maintaining organized routines, and promoting positive behavior. Strong focus on teamwork and adaptability, ensuring smooth operations and responsive care. Known for effective communication, patience, and reliability in child-centered settings.
Overview
8
8
years of professional experience
Work History
CypA Youth Program Assistant
Petersen CDC
USAG-HI
08.2024 - Current
- Facilitated workshops on topics such as leadership development, conflict resolution, and effective communication skills.
- Monitored participant progress through regular evaluations, providing feedback to both youths and their guardians.
- Supported program coordinator in the planning and execution of special events, including fundraisers and community outreach initiatives.
- Organized and led various recreational outings, promoting teamwork and fostering positive relationships among attendees.
- Communicated effectively with parents, updating them on the progress of their children within the program.
- Collaborated with other staff members to develop new strategies for improving overall program effectiveness.
- Managed attendance records, ensuring accurate documentation for all participants in each session.
- Maintained detailed records of participant achievements while continuously working toward individualized goals.
Customer Service Cashier
Exchange Gas Station
USAG-HI
09.2023 - 05.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Customer Service Representative
Instant Teams
Rehoboth Beach, DE
10.2021 - 11.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and analyzed customer information to prepare product or service reports.
Customer Service Representative
Pax Assist
Jamaica, NY
02.2018 - 04.2020
- Provided primary customer support to internal and external customers.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Supervisor
McDonald's
Queens, NY
10.2016 - 07.2018
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Organized contests and established goals to optimize productivity and improve employee morale.
Education
Associate - Child Care
Smart Horizons Career Online High School
1280 SW 36TH Ave 104 Fort Lauderdale Fl 33309Skills
- P>Sales expertise
- P>Complaint resolution
- P>Receiving support
- P>Creative problem solving
Accomplishments
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 20 staff members.
Timeline
CypA Youth Program Assistant
Petersen CDC
08.2024 - Current
Customer Service Cashier
Exchange Gas Station
09.2023 - 05.2024
Customer Service Representative
Instant Teams
10.2021 - 11.2022
Customer Service Representative
Pax Assist
02.2018 - 04.2020
Supervisor
McDonald's
10.2016 - 07.2018
Associate - Child Care
Smart Horizons Career Online High School