Shannel Jones
Chandler
Summary
Results-driven Parts Manager skilled in inventory management and supplier coordination. Enhances operational efficiency and customer satisfaction through effective communication and process improvements. Combines strong leadership with a solid foundation in automotive parts management and customer service.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Parts Manager
Patriot Automotive Group
Pryor
- Current
- Managed inventory levels to ensure parts and supplies availability.
- Coordinated with suppliers to obtain high-quality automotive parts efficiently.
- Supervised daily operations and workflow management of team members.
- Trained new staff on best practices for parts handling and customer service.
- Facilitated communication between technicians and service department regarding parts requirements.
- Implemented process improvements to streamline parts ordering procedures.
- Maintained records of all orders placed, received, and shipped.
- Developed positive working relationships with vendors for enhanced support.
Parts Manager
Patriot Auto Group
Chandler
04.2024 - 01.2026
- Managed inventory levels to guarantee availability of parts and supplies.
- Oversaw daily operations and workflow management for team members.
- Facilitated communication between technicians and service department regarding parts requirements.
- Implemented process improvements to enhance parts ordering procedures.
- Maintained comprehensive records of all orders placed, received, and shipped.
- Organized and monitored inventory levels of parts, tools, and supplies.
- Resolved customer inquiries concerning part availability and quality issues.
- Controlled daily activities of parts program to boost sales and inventory management.
Parts Advisor
Patriot Auto Group
Chandler
03.2017 - 04.2024
- Facilitated customer identification of suitable vehicle parts, enhancing satisfaction and efficiency.
- Managed inventory levels to ensure optimal availability and organization of parts.
- Processed customer orders through dealership management system to streamline operations.
- Provided precise information on parts specifications and compatibility to assist customers.
- Collaborated with service technicians to fulfill repair part requests promptly.
- Maintained clean and organized parts display area to promote customer engagement.
- Systematically checked in ordered parts upon arrival, ensuring accurate accounting in physical space and database.
Driver
O'Reilly Auto Parts
Chandler
08.2012 - 03.2017
- Ensured timely and safe delivery of auto parts to customers.
- Maintained accurate records of deliveries and inventory for effective tracking.
- Inspected vehicles regularly to guarantee safe operational standards.
- Assisted customers with product inquiries and provided tailored recommendations.
- Communicated delivery updates and challenges effectively with dispatch team.
- Managed time efficiently to consistently meet delivery schedules.
Walmart Stocker
Walmart
Chandler
06.2008 - 04.2012
- Stocked shelves with merchandise to guarantee product availability for customers.
- Organized backroom inventory, maintaining a tidy and efficient workspace.
- Assisted customers in locating products and addressing inquiries.
- Faced products on shelves and displays to comply with company standards.
- Lifted materials of various weights regularly to support stocking efforts.
- Ensured proper labeling of all products before shelf stocking.
Education
GENERAL - High school or equivalent
American Academy
Oklahoma City, OK05-2007
Skills
- Inventory management and control
- Parts coordination and sourcing
- Logistics and shipping operations
- Warehouse process improvement
- Microsoft Office proficiency
- Leadership and supervision skills
- Organizational and communication skills
- Customer service excellence
Certification
- Hazmat
Additional Information
Authorized to work in the US for any employer, NCMI Parts Manager 1 and 2 training
Timeline
Parts Manager
Patriot Auto Group
04.2024 - 01.2026
Parts Advisor
Patriot Auto Group
03.2017 - 04.2024
Driver
O'Reilly Auto Parts
08.2012 - 03.2017
Walmart Stocker
Walmart
06.2008 - 04.2012
Parts Manager
Patriot Automotive Group
- Current
GENERAL - High school or equivalent
American Academy