Shannen Cruz
Los Angeles,California
Summary
Friendly and reliable individual with a positive attitude and strong organizational skills. Well-versed in basic administrative tasks and computer applications, including Microsoft Office and data entry. Committed to contributing to productive work environment and achieving team goals.
Overview
3
3
years of professional experience
Work History
Student Worker
Los Angeles Community College District
02.2024 - Current
- Manage front desk duties effectively, handling incoming calls, and walk-in inquiries professionally while maintaining confidentiality.
- Assist students with matriculation process including admissions application, orientation schedule, MFA, and setting up a school email account and password.
- Proctor CASAS testing and data entry of scores after testing completion.
- Assist with new student orientations by preparing necessary materials, scheduling students for orientation dates, and sending reminders to students.
- Organize and assign textbooks and other materials to students.
- Provide assistance with special cohorts such as HireLAX, Phlebotomy, Medical Assistant and Career for a Cause.
- Maintain databases of waiting lists, free textbooks for students, and admission applications.
- Assist and facilitate students use of platforms such as CANVAS, Pronto, and Burlington English.
- Schedule counseling appointments for students using the Cranium café platform.
Administrative Assistant
Southern Cal Connections
10.2022 - 02.2024
- Managed phone and email correspondence and handled incoming and outgoing mail, faxes, and text messages.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Assisted in onboarding new employees, providing training materials, and other tools to ensure a smooth integration into the team.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Assisted coworkers and staff members with special tasks on daily basis.
- Coordinated courier shipment pick ups and drop offs and managed inventory of incoming shipments.
Education
Teaching English To Speakers of Other Languages
Los Angeles Southwest College
Los Angeles, CA05-2026
Skills
- Proficient in Excel, Microsoft Office, and Google Workspace
- Scheduling and calendar management
- Data entry and management
- Teamwork and collaboration
- Problem-solving
- Friendly and professional customer service
- Multi tasking
- Organized and efficient
Languages
English
Spanish
Interests
- Reading
- Embroidering
- Environmental conservation
Timeline
Student Worker
Los Angeles Community College District
02.2024 - Current
Administrative Assistant
Southern Cal Connections
10.2022 - 02.2024
Teaching English To Speakers of Other Languages
Los Angeles Southwest College
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