Shannen Lundberg

• Educated customers regarding regular maintenance protocols to preserve vehicle condition.
• Examined service history and provided initial inspection of vehicle to identify issues.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Interpreted diagnostic results to provide accurate repair recommendations.

Served as an Infantryman within the United States Army's

Presidential Salute Battery located in Washington, DC.

Conducted over 200 missions for VIPs such as US

Presidents Donald Trump and Joe Biden, Chairman of the

Joint Chiefs of Staff Mark A. Milley, Former Secretary of

Defense James Mattis, and Secretary of Defense Mark

Esper. Served as part of a QRF (Quick Reaction Force)

element responsible for responding to any potential

attacks on the United States capitol city Washington D.C.

where active duty military would be called to service

within the U.S. (Example: Terrorist Attack, Invading

Militant's, etc). Also

assisted in combat training and being in charge of training

soldiers in operating equipment and

applicable skills of the niche platoon in which he

was apart of and the roles, tasks and

mission sets he would be asked to for fill such as CQB

(Close Quarters Battle), Medical Triage

training in the event of a mass casualty events

within the Capitol.