Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shannen Peluso

Sewell,NJ

Summary

Dynamic Account Manager with a proven track record at National Delivery Systems, skilled in database management and client relationship development. Successfully enhanced account performance through exceptional communication and organizational capabilities, leading to increased client satisfaction. Demonstrated leadership in managing multiple accounts while streamlining operations, significantly boosting operational efficiency. Highly motivated to embrace new challenges and adept at quickly mastering new skills.

Overview

10
10
years of professional experience

Work History

Account Manager

National Delivery Systems
Bellmawr, NJ
11.2020 - Current
  • Renewed existing accounts by building relationships with clients.
  • Created comprehensive reports on account performance and presented them to senior management.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Maintained accurate records of all customer interactions in the TMW system.
  • Developed agendas for meetings and events, ensuring timely completion of all tasks.
  • Facilitated communication between internal departments during planning stages of events.
  • Maintained accurate records of shipments, orders, invoices, payments., using specialized software programs.
  • Participated in meetings with senior management team to discuss new initiatives related to logistics account management.
  • Organize files, documents, and other materials in an orderly manner.
  • Developed and maintained relationships with major clients, providing logistics solutions for their businesses.

Serving Manager

Racks Pub & Grill
Williamstown, NJ
01.2015 - 11.2020
  • Consistently monitored and evaluated staff performance to ensure excellent customer service.
  • Maintained accurate records of all sales transactions, inventory levels, and employee attendance.
  • Ensured compliance with health and safety regulations in the restaurant.
  • Organized weekly shift schedules for serving staff based on business needs.
  • Trained new servers on proper customer service techniques, menu items, and food preparation methods.
  • Resolved customer complaints in a timely manner to maintain good relationships with guests.
  • Conducted monthly meetings with serving staff to discuss goals, strategies, and issues.

Education

High School Diploma -

Clayton High School
Clayton, NJ
06-2012

Skills

  • Goal oriented
  • Database management
  • Administrative oversight
  • Recordkeeping
  • Excellent communication skills
  • Schedule management
  • Documentation and reporting
  • Organizational skills

References

References available upon request.

Timeline

Account Manager

National Delivery Systems
11.2020 - Current

Serving Manager

Racks Pub & Grill
01.2015 - 11.2020

High School Diploma -

Clayton High School

Similar Profiles

CREATE PROFILE
Shannen Peluso