Shannen Torres
Newark,NJ
Summary
To secure a position with a well-established organization with a stable work environment that will allow use of strong organizational skills and the ability to work well with people Skilled Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dental Assistant/Receptionist
FAMILY DENTISTRY
03.2015 - 09.2021
- Greet patients while providing a comfortable atmosphere
- Perform chair-side duties for oral surgery, crown preparation and inserts, pedodontics, endodontics, general dentistry, and periodontal charting
- Efficiently conducted tray set-up and inflection control protocols
- Register new patients according to established office protocols
- Move patients through appointments as scheduled
- Enter all relevant patient information into data system
- Maintain and manage patient records in compliance with privacy and security regulations
- Answer and manage incoming calls
- Arrange patient charts for next day appointments
- Fill in cancellations and no-shows
- Prepare claim forms for dental insurance.
Receptionist
SANSONE AUTO MALL
06.2011 - 08.2014
- Warmly and efficiently handle busy phones while also greeting walk-in customers
- Accurately determine the nature of customers' calls or visits and direct them to the appropriate department
- Notify customers upon arrival of license plates and assist Sales Managers and Associates with paperwork
- Organize and manage keys for the entire car lot
- Handle all money transactions; cash, credit, and checks.
Education
40 college credits in General Science -
Essex County College
Newark, NJ01.2022
High school diploma -
Queen of Peace
North Arlington, NJ06.2010
Skills
- CPR/AED
- Preliminary Impressions
- Dental Receptionist
- Chairside Assisting
- Proficient in Eaglesoft, Microsoft Office, Microsoft Access
- Dental Assistant
- Complex Problem-Solving
- Regulatory Compliance
- Relationship Building
- Oral Hygiene Techniques
- Patient Services
- Sanitation protocols
- Patient intake procedures
- Patient Scheduling
- Dental Material Handling
- Office Management
- Clinical Support
- Customer Service
- Dental staff assistance
- Electronic Dental Record (EDR)
- Medical Records Management
- Treatment Room Preparation
- Instrument Sterilization Techniques
- Patient Flow Management
- Dental records
- Appointment Scheduling
- Oral hygiene education
- Insurance Verification
- Procedure Support
- Instrument Sterilization
- Patient Education
Certification
- CPR Certification
- Notary Public
Timeline
Dental Assistant/Receptionist
FAMILY DENTISTRY
03.2015 - 09.2021
Receptionist
SANSONE AUTO MALL
06.2011 - 08.2014
40 college credits in General Science -
Essex County College
High school diploma -
Queen of Peace
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